Builder Manager

Salesforce.com Sàrl; Zürich; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Zusammenfassung

Salesforce seeks a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This hands‑on leadership role drives engineering excellence at the executive level and scales production AI today.

You will oversee blended delivery teams, set standards, and partner with Product and Engineering to pilot programs, ensuring rapid, enterprise‑grade adoption of agentic AI solutions across multiple engagements.

Qualifikationen

• 4+ years of direct people management or high‑impact technical leadership
• Deep architectural understanding of AI, LLMs and the Salesforce ecosystem
• Hands-on experience with enterprise software implementation, data modeling, API integration and AI deployments

Aufgaben

• Oversee delivery teams of Forward Deployed Engineers and Deployment Strategists
• Set engineering standards and unblock complex customer deployments
• Partner with Product and Engineering to pilot programs and rollouts

Kenntnisse

People leadership

AI/LLM expertise

Enterprise software

Executive communication

Ausbildung

Bachelor's degree in a relevant field

Tools

Salesforce

Agentforce

Cursor

Jobbeschreibung

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. At Salesforce, ambition meets action—tech meets trust—and innovation isn’t just a buzzword; it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of everything.

About the Role

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments. This hands‑on leadership role requires someone who can drive engineering excellence while operating at the executive level. It is not a traditional people manager but a mission‑critical multiplier on the agentic frontier.

As leader, you will oversee a blended delivery team made of Forward Deployed Engineers (Technical Builders) who design, build and deploy AI agents directly in customer environments, and Deployment Strategists (Strategic Builders) who advise customers on AI strategy, use‑case definition and adoption. Together, these teams co‑build and deliver agentic AI solutions on a single large enterprise account or across multiple engagements simultaneously. You’ll set engineering standards, unblock complex customer deployments, and scale the talent that ships production AI today.

Builder Leadership Experience

• Delivery Team Coordination: Own capacity planning, talent acquisition and staffing to ensure cross‑functional squads have the horsepower to deploy Agentforce at enterprise scale.
• AI‑Augmented Leadership: Enable your team to ship solutions using a best‑in‑class suite of AI tools (Cursor, Claude, Salesforce coding products such as Vibes). Fostering an inclusive, high‑energy, psychologically safe engineering culture where builders iterate fast and continuously level up.
• Direct Product Influence: Stand at the center of the product feedback loop. Partner directly with Product and Engineering to pilot programs and beta rollouts, turning field insights from high‑stakes deployments into features on the Agentforce core roadmap.

Leadership & Team Excellence

• Scale Elite Talent: Recruit, mentor and develop the next wave of Technical and Strategic Builders. Drive technical excellence, structure career growth and foster an environment where shipping production‑ready systems is the norm.
• Maintain Operational Velocity: Monitor key delivery metrics, coach your teams on optimization and run hard on complex customer escalations. Ensure your teams move from sketch to deployable in weeks, not months.

Technical Strategy & Authority

• Ultimate Technical Authority: Serve as the final technical escalation point for your portfolio. Maintain deep architectural judgment across the Salesforce platform, advanced LLM techniques, data pipelines and agentic orchestration.
• Guide Enterprise Implementations: Unblock complex data readiness, tool integration and multi‑agent orchestration challenges. Step in directly to help your teams assess customer technical readiness, remove deployment barriers and codify standardized, repeatable delivery methodologies.

Customer & Business Impact

• Drive Agentic Adoption: Build and anchor strong executive‑level relationships within your customer portfolio, ensuring flawless Agentforce activation, rollout and sustained production value.
• Accelerate Portfolio Performance: Operate your account portfolio with engineering rigor—monitoring health, delivery velocity and core consumption metrics—to accelerate progress toward customer business outcomes.
• Cross‑Functional Alignment: Partner lock‑step with Services, Account Success and Product teams to help enterprises activate and consume Agentforce quickly, moving customers from pilot to production at hyper‑speed.

You're Our Builder Lead If...

• You Have Proven Leadership: 4+ years of direct people management or high‑impact technical leadership steering cross‑functional engineering or technical teams. Track record of hiring, mentoring and scaling technical talent.
• You Bring Advanced Technical Depth: Deep architectural understanding of AI, LLMs and the Salesforce ecosystem. Hands‑on experience with enterprise software implementation, data modeling, API integration and AI deployments.
• You Own the Agentforce & Data Cloud Blueprint: Direct, hands‑on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform. Know how to orchestrate the stack to unblock enterprise scale and drive immediate production value.
• You Lead with an Enterprise Customer Focus: Strong background navigating high‑touch customer strategies at a global level, paired with exceptional executive‑level communication and influence skills. Comfortable holding your own in a room with customer CTOs and enterprise architects.
• You Have a Ship‑It Mindset: Exceptional problem‑solving instincts, extreme resourcefulness and a get‑things‑done demeanor. Thrive at the technical helm where code is actively shipped, not just talked about.

Nice‑to‑Haves

• Hands‑on experience building multi‑agent systems, prompt engineering pipelines or deterministic AI guardrails.
• Familiarity with cloud data platforms (Snowflake, Databricks, BigQuery) and enterprise data pipelines.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt‑out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Where Salesforce believes in equality for all and leading the path to inclusion by creating a workplace that’s inclusive and free from discrimination, no employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to protected characteristics. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination and other employment decisions. Recruiting, hiring and promotion decisions are fair and based on merit. Compensation, benefits, promotions, transfers, reduction in workforce and recall also follow this principle.

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