Forward Deployed Engineer

Salesforce; Zürich; Vor Ort; CHF 180.000 - 240.000; Vollzeit

Zusammenfassung

Salesforce seeks a Lead Forward Deployed Engineer to design, build and deploy agentic AI solutions inside enterprise environments. You will lead a delivery pod, collaborating with a Deployment Strategist to ship production-ready implementations from day one across configuration, customization and full-stack deployment.

The role requires a builder mindset, hands-on engineering excellence, and the ability to mentor engineers while guiding large-scale deployments for some of the world’s biggest

Qualifikationen

• 7+ years of software engineering or technical delivery experience in production systems, preferably AI-focused.
• Experience delivering for enterprises with AI tech stacks and LLMs at scale.
• Fluent in English and at least one of German or French (spoken and written).

Aufgaben

• Lead design and build of AI agents and experiences from architecture to production.
• Oversee data pipelines and dashboards, tracking KPI and deployment health.
• Mentor junior engineers and collaborate with customers and partners on deployments.
• Serve as a senior technical voice in the pod and align with product teams.

Kenntnisse

Python

JavaScript/TypeScript

Java

Apex

LLMs / Prompt engineering

Customer-facing delivery

English fluency

Tools

Salesforce

LangChain

LlamaIndex

Snowflake

Databricks

BigQuery

Jobbeschreibung

Lead Forward Deployed Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Description

The Lead Forward Deployed Engineer is part of Salesforce's delivery organisation, responsible for designing, building, and deploying agentic AI solutions directly inside enterprise customer environments. In this role, you will lead a delivery pod — partnering closely with a Deployment Strategist to co‑build solutions that go live in production environments from day one, spanning configuration, customisation, and full‑stack deployment across some of the largest enterprises in the world.

We are looking for a Lead Forward Deployed Engineer who brings a builder mindset, deep production‑grade engineering experience, and the ability to lead complex technical deliveries — someone who ships quality code, mentors fellow engineers, and leaves customer teams more capable after every engagement.

Responsibilities

• Lead the design and build of AI agents and experiences that take real actions for real organisations — owning complex technical components end‑to‑end from architecture choice through to deployed, validated, and observable in production, including agent intelligence design, prompts, reasoning, tool calls, and integration with customer systems.
• Build and integrate data pipelines on Salesforce Data Cloud, Snowflake, Databricks, and customer data platforms, and oversee agent performance dashboards and customer Key Performance Indicator (KPI) reporting to track deployment health and business outcomes.
• Lead Proofs of Concept (PoC) and Minimum Viable Products (MVP) that move from concept to deployable in days — co‑building alongside customers and partners, sharing best practices, and enabling customer and partner teams as you go.
• Serve as a senior technical voice in your pod — surfacing platform gaps, edge cases, and field insights to product teams, mentoring junior engineers, and partnering with the Deployment Strategist to translate complex customer business challenges into agentic solutions that actually ship.

Qualifications

• You have 7 or more years of software engineering or technical delivery experience, with multiple production systems you can walk us through — ideally in an AI technology stack, full‑stack development, or working with frontier Large Language Models (LLMs) at scale.
• You have extensive customer‑facing technical delivery experience in consulting, professional services, or forward deployed engineering, and are fluent in two or more of Python, JavaScript/TypeScript, Java, or Apex.
• You have deep hands‑on experience with LLMs and prompt engineering, expert‑level understanding of data modelling, Application Programming Interfaces (APIs), and integration patterns, and the ability to lead technical conversations with customer architects and executive stakeholders.
• You are fluent in English and at least one of German or French (spoken and written), and are excited to travel approximately 25% of the time, working directly alongside customers in a fast‑moving, build‑oriented environment.

Preferred Qualifications

• You hold multiple Salesforce platform certifications such as Platform Developer I, Agentforce Specialist, or Architect‑level credentials, and have deep familiarity with agent frameworks such as LangChain or LlamaIndex and orchestration patterns.
• You have expert‑level experience with cloud data platforms such as Snowflake, Databricks, or BigQuery, and a strong track record across specialist AI delivery areas including data engineering, platform architecture, or headless deployments.

Benefits

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Working at Salesforce means that we believe in equality for all. We lead the path to equality by creating a workplace that’s inclusive, and free from discrimination. Your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination and everything in between.

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