Bangkok-Based Global People Services Lead

Agoda; Zürich; Vor Ort; CHF 64.000 - 103.000; Vollzeit

Zusammenfassung

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead global employee support. You will drive Tier 1 Help Desk, Tier 0 self-service foundations, and Global People Relations Services with a focus on scalable, high-quality services and governance across complex matters.

You will partner with HRBPs, Legal, Compliance, and other stakeholders to ensure fair, consistent delivery, data-driven decisions, and a strong employee experience in a fast-moving, global organization.

Qualifikationen

• Bachelor’s degree in business, HR, operations, or related field.
• 10+ years in HR shared services, People operations, or related functions with leadership experience.
• Proven ability to lead managers and multiple service teams in a matrixed, fast-paced environment.
• Strong experience running a service or support function with clear accountability for quality and stakeholder experience.
• Knowledge of multi-tier service delivery models (Tier 0, Tier 1, Tier 2).

Aufgaben

• Lead Agoda’s People Services front door and employee support model across Tier 1 and Tier 0.
• Define access to support across People topics for a seamless employee experience.
• Set service standards, KPIs, and operating controls for case handling.
• Build a service culture with accountability for employee experience and first-time resolution.
• Oversee Global People Relations Services and governance of complex employee matters.
• Own interfaces across Tier 1, People Relations, and specialist teams to ensure joined-up service.

Kenntnisse

Service delivery leadership

People services

Stakeholder management

Change management

Data analytics

Cross-functional collaboration

Global experience

Leadership

Communication skills

Ausbildung

Bachelor’s degree in Business, HR, Operations

Tools

HRIS

Case management systems

Knowledge bases

Digital support tools

Jobbeschreibung

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead global employee support. You will drive Tier 1 Help Desk, Tier 0 self-service foundations, and Global People Relations Services with a focus on scalable, high-quality services and governance across complex matters.

You will partner with HRBPs, Legal, Compliance, and other stakeholders to ensure fair, consistent delivery, data-driven decisions, and a strong employee experience in a fast-moving, global organization.