Associate Director/ Director Customer Engagement, International

BridgeBio Inc.; Zug; On-site; CHF 140,000 - 190,000; Full time

Benefits offered by this job

Market-leading compensation

Hybrid work model

Career development programs

Growth opportunities

Job summary

BridgeBio Inc. is seeking an international omnichannel leader to build and own strategic engagement across HCPs and patients.

You will collaborate with country teams, IT, and corporate communications to deliver high-impact digital and CRM-enabled programs while driving innovation and measurable outcomes. Ideal candidates bring 8–10+ years in pharma/biotech omnichannel roles, strong analytical skills, and fluency in English, with experience across multiple markets and geographies.

Qualifications

• BA or BS in Business, Life Sciences, or related field.
• 8–10+ years in pharmaceutical/biotech omnichannel, digital, or customer engagement roles.
• Experience designing omnichannel strategies across multiple markets.
• Hands-on with digital channels incl. websites, email, marketing automation, social media, CRM.
• Proven change management and adoption of new channels and platforms.
• English fluency; multi-geography experience preferred.

Responsibilities

• Define and own the International omnichannel customer engagement strategy across HCPs and patients, including journeys and channel mix.
• Partner with Sales Force Effectiveness to embed omnichannel plans into CRM and field execution.
• Own the International digital channel landscape: websites, HCP portals, email, social media, and governance.
• Set content operations standards and localization guardrails for CRM and digital infrastructure.
• Own the omnichannel measurement plan and generate insights from campaigns and CRM data, exploring AI/tools.
• Direct and quality-check pilot campaigns and manage digital agencies and vendors.

Skills

Omnichannel strategy

Digital engagement

CRM integration

Data analytics

English fluency

Education

BA or BS in Business or Life Sciences

MBA or advanced degree preferred

Tools

Marketing automation

CRM systems

Social media platforms

Job description

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on

In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allowsscience and small teams of experts to lead the way. We build bridges to groundbreaking advancements in raredisease, anddevelop life-changing medicines for patients with unmet needs as fast as humanly possible.

Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'llask"why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

What You’ll Do

You will report to the Senior Director Commercial Excellence, International and work closely with country teams, International commercial functions, IT, and Corporate Communications to drive strategic initiatives that support BridgeBio’s mission of delivering transformative medicines to patients with genetic diseases and genetically driven cancers. Your primary purpose will be to build and own the International omnichannel customer engagement strategy, including digital and social activities across International markets. This role requires effective collaboration with cross-functional colleagues and external stakeholders to ensure high-quality execution and impact. The ideal candidate combines deep expertise in omnichannel and digital customer engagement with strong communication skills, adaptability, and the ability to thrive in a fast-paced, hands-on environment.

Responsibilities

• Define and own the International omnichannel customer engagement strategy across HCPs and patients, designing customer journeys and defining channel mix, sequencing, and engagement across personal and digital touchpoints
• Partner with the Sales Force Effectiveness to embed omnichannel plans into CRM, field execution, and next best action, and advise country teams and customer-facing functions on effective use of engagement tools and content
• Own the International digital channel landscape, including disease-awareness websites, HCP portals, email and marketing automation, and paid and organic social media, setting the website strategy, content roadmap, and social media governance
• Set content operations standards, including modular content requirements and localization guardrails, and own the omnichannel requirements for the CRM and digital tech infrastructure in partnership with CommEx and IT
• Own the International omnichannel measurement plan, defining KPIs and generating actionable insights from campaign, channel, and CRM data, and champion innovative approaches to customer engagement, including AI and large language model applications, piloting new tools in a compliant and measurable way
• Direct and quality-check the delivery of pilot campaigns and ecosystem-build work against the channel plan and standards, and manage digital agencies and technology vendors supporting omnichannel delivery

Where You’ll Work

This is an office-based role in our Zug, Switzerland office, requiring in-office collaboration 2-3x per week, with additional travel of up to 20% across International markets to support country teams, congresses, and launch readiness

Who You Are

• BA or BS in Business, Life Sciences, or a related field; MBA or other advanced degree/certification preferred
• 8-10+ years of experience in the Pharmaceutical/Biotech industry, including experience in omnichannel, digital, or customer engagement roles, supporting product launches (specialty or rare disease strongly preferred)
• Demonstrated experience designing and executing omnichannel customer engagement strategies across multiple markets
• Hands-on experience with digital channels and platforms, including websites, email and marketing automation, and social media, together with CRM
• Proven track record of change management and driving adoption of new channels, processes, and platforms
• Advanced analytical and strategic skills, with the ability to turn engagement and campaign data into clear decisions and recommendations; experience in a lean or growth-stage organization preferred
• Prior exposure to multiple geographies strongly preferred, with deep expertise in at least one region required; fluency in English required

Rewarding Those Who Make the Mission Possible

We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

• Market leading compensation
• Hybrid work model - we value your flexibility in how you work, but encourage time in the office to strengthen our culture, collaboration, and sense of community
• We provide career development through regular feedback, continuous education and professional development programs
• We celebrate strong performance with financial rewards, peer-to-peer recognition, and growth opportunities.

As a global company, our comprehensive benefits may vary based on location. We have high expectations for our team members. We make sure those working hard for patients are rewarded and cared for in return.

For BridgeBio Full-Time U.S Based Roles

Financial & Rewards

• Market-leading compensation
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Pre-tax commuter benefits (transit and parking)
• Referral bonus for hired candidates
• Subsidized lunch and parking on in-office days

Health & Well-Being

• 100% employer-paid medical, dental, and vision premiums for you and your dependents
• HealthSavings Account (HSA) with annual employer contributions, plus Flexible Spending Accounts (FSA)
• Fertility & family-forming benefits
• Expanded mental health support (therapy and coaching resources)
• Hybrid work model with flexibility
• Flexible, “take-what-you-need” paid time off and company-paid holidays
• Comprehensive paid medical and parental leave to care for yourself and your family

Skill Development & Career Paths:

• People are part of our growth and success story - from discovery to active drug trials and FDA pipelines, there are endless opportunities for skill development and internal mobility
• We provide career pathing through regular feedback, continuouseducationand professional development programs via LinkedIn Learning,LifeLabs, &BetterUpCoaching
• We celebratestrong performancewith financial rewards, peer-to-peer recognition, and growth opportunities