Aircraft Maintenance Technical Support

Myjob; Altdorf (UR); On-site; CHF 54,000 - 74,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical, dental, and vision coverage

401(k) matching

Life and long-term disability

Tuition assistance

Pilatus family

Job summary

Pilatus Business Aircraft Ltd is hiring an Aircraft Maintenance Technical Support specialist to join our team in Broomfield, CO. You will provide frontline maintenance technical support to service centers and Pilatus operators, acting as a SME to resolve issues and return aircraft to service quickly.

Responsibilities include technical assistance via multiple channels, reviewing publications for accuracy, and contributing to training and warranty processes. Travel may be required as needed.

Qualifications

• FAA A&P license required; IA preferred.
• Minimum 5 years of related aviation experience.
• Strong problem solving and analytical skills.

Responsibilities

• Provide frontline maintenance technical support in person, by phone, email, and online portal.
• Advise and support customers on aircraft technical needs.
• Record customer issues and maintain support database.
• Participate in 24/7/365 technical support coverage on rotation.
• Identify and communicate product improvement opportunities.

Skills

FAA A&P license

IA preferred

Problem solving

Teamwork

Communication skills

MS Office

Tools

MS Office

Job description

Pilatus is hiring Aircraft Maintenance Technical Support to join our team in Broomfield, CO. In this role, you will be responsible for providing front line maintenance technical support to Service Centers and operators of Pilatus business aircraft. You will serve as a subject matter expert in identifying and resolving maintenance technical issues and providing feedback to customers. A successful person in this position will act as a liaison between operators, service facilities, vendors, and Pilatus to return aircraft to service in a most expeditious manner. Take your career to the next level with Pilatus Business Aircraft Ltd

What you do

• Provides maintenance technical assistance in person, over the telephone, e‑mail, and online portal
• Advises and supports customer or other personnel in aircraft technical needs
• Records customer technical issues and maintains accurate support database
• Participates in 24/7/365 technical support coverage on scheduled rotation
• Identifies product improvement opportunities and communicates them appropriately
• Reviews all publications (AMM, IPC, POH, SB) for technical accuracy
• Submits publication corrections and additions to Pilatus for review and implementation
• Assists various Pilatus departments as requested and/or required by company procedures
• Assists with Maintenance Training class instruction
• Provides technical expertise for warranty and CrystalCare claims processing
• Participates in trade shows and demo tours

What you bring

• FAA A&P or other equivalent CAA license required, IA preferred
• Minimum 5 years of related experience in aviation required and minimum 1 years of Pilatus aircraft knowledge and turbine engine maintenance experience preferred
• Excellent problem solving and analytical skills
• Team oriented and self-motivated; capable of handling multiple, simultaneous projects and tasks
• Professional manner and excellent oral/written communication skills essential
• Strong computer skills with proficiency in MS Office Professional software
• Ability to travel on short notice (~10%, up to 2 weeks at a time), both domestically and internationally

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account (HSA) contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• Become part of the Pilatus family

Ownership Experience