Social Services jobs in Canada

Rooted Connections is a trusted, community-based organization that provides compassionate counseling and support services for individuals and families across Regina and surrounding areas. We are dedicated to helping people navigate life’s challenges with dignity, respect, and connection.

At the heart of our work is a commitment to fostering stability, healing, and growth. We believe in meeting individuals where they’re at—honouring their stories, culture, and values—while providing evidence-based support that builds confidence, resilience, and hope.

Our team is made up of caring professionals who are deeply committed to making a positive impact in the lives of others. Rooted Connections offers a supportive, collaborative work environment where each team member is empowered to bring their whole self to the work they do.

About the role

The Family Support Worker provides inclusive, client-centred support to families facing a range of challenges. This role empowers families by strengthening relationships, building resilience, and connecting them to resources that promote well-being and long-term stability. Working in homes and communities, the Family Support Worker builds trust, sets goals, and delivers culturally responsive, trauma-informed care in alignment with Rooted Connections’ mission of healing, stability, and wholeness.

Core Values and Behaviours

We value empathy, accountability, collaboration, adaptability, leadership, cultural inclusivity, confidentiality, and mission-driven service.

Responsibilities

• Provides direct support to families through in-home visits, establishing trust and rapport while setting achievable goals and conducting ongoing progress reviews to support family stability and well-being.
• Develops and implements personalized service plans tailored to each family's unique needs, drawing from thorough assessments to create actionable strategies that address challenges and promote positive outcomes.
• Offers practical parenting strategies, educational resources, and emotional support, empowering parents to build stronger relationships and create nurturing home environments that enhance family resilience.
• Responds promptly and effectively to crises, following established safety protocols to stabilize situations and provide families with the necessary support during critical times.
• Acts as an advocate for families, working to remove barriers and ensure equitable access to necessary resources, services, and opportunities for growth and development.
• Connects families with external services and community resources to provide additional support, ensuring seamless integration of services and fostering long-term stability for families.
• Collaborates with community partners and multidisciplinary teams to ensure families receive coordinated and comprehensive care that aligns with their needs and service plans.
• Facilitates group workshops and educational sessions designed to strengthen parenting skills, foster healthy family dynamics, and create a supportive community for families.
• Maintains accurate and confidential client records, ensuring that all interactions, goals, and service outcomes are thoroughly documented in compliance with organizational and legal standards.
• Engages in continuous professional development through training, workshops, and team meetings, staying informed on best practices and emerging trends in family support to deliver high-quality services.

Skills

• Needs Assessment: Conducts family needs assessments to identify appropriate supports and services.
• Support Planning: Develops and implements tailored service plans that address the unique needs of families, with regular updates as goals evolve.
• Trauma-Informed Approach: Applies an understanding of trauma and its effects to create a safe and empowering space for clients, ensuring their emotional and psychological safety.
• Planning and Organization: Manages competing priorities effectively, sets objectives, and meets timelines to deliver high-quality outcomes.
• Case Management: Maintains accurate and detailed case records, including goals, correspondence, and progress notes.
• Community Networking: Builds relationships with community organizations and coordinates services to connect families with the resources they need.
• Parenting Support: Provides hands-on guidance and strategies to strengthen parenting skills and improve family dynamics.
• Group Facilitation: Leads group programs designed to foster parent-child attachment and promote family stability.
• Advocacy: Acts on behalf of clients to navigate social services and access appropriate resources.
• Problem-Solving: Identifies challenges, develops solutions, and seeks input when necessary to support families effectively.
• Crisis Management: Responds calmly and effectively to urgent situations, ensuring families receive appropriate interventions.
• Technology Proficiency: Utilizes case management software, virtual communication tools, and digital resources effectively for documentation, reporting, and service delivery.

Experience and Education

• A degree or diploma in Social Work, Human Services, or a related field is required.
• A minimum of 2 years of experience working with families in a direct service or support capacity.
• Training or certification in ASIST and/or Mental Health First Aid is an asset.
• Demonstrated experience in family dynamics, child development, and community resource navigation.
• A valid Class 5 driver's license and access to a reliable vehicle for transporting clients or families to in-home and community visits.

Additional Elements

• Physical Requirements: The ability to travel for in-home visits and community engagements, with occasional evening or weekend work based on client needs.
• Work Environment: Hybrid work environment, including office-based tasks, community outreach, and in-home support.
• Professional Development: Opportunities for ongoing training in trauma-informed care, cultural competency, and addiction support.