Zuora Billing and Revenue Lead

Twilio; Ontario; Hybrid; CAD 107,000 - 134,000; Full time

Job summary

A leading company is seeking a Zuora Billing and Revenue Lead to join their Enterprise Application Development team. This remote role requires expertise in Zuora applications, focusing on billing, revenue systems, and integrations. The ideal candidate will architect, design, and develop solutions while mentoring junior staff. Competitive salary and benefits are offered, along with opportunities for professional growth.

Benefits

Generous time-off

Parental leave

Wellness leave

Healthcare

Retirement savings program

Qualifications

• Strong knowledge of Customer master data management and integrations.
• Good understanding of Customer aging and month-end processes.
• Knowledge of Agile methodologies.

Responsibilities

• Architect, design, and develop platform extensions for Zuora.
• Conduct design workshops and build proof of concepts.
• Mentor and lead junior consultants in the team.

Skills

Analytical mindset

Interpersonal communications

Time management

Team-oriented

Strong work ethic

Education

Zuora Billing Solution Architect

Zuora Revenue Solution Architect

Tools

Zuora

Salesforce

Oracle ERP

Highradius

Monkey

CPQ

Avalara

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Zuora Billing and Revenue Lead.

About the job

This position is needed to join our Enterprise Application Development and Operations team as lead application Engineer. As a lead application engineer, this role is expected to architect, design, develop, configure, test and support the Zuora applications involving Billing, AR and Revenue systems that support all the key business processes involving Finance, quote, Billing, AR, Revenue, & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. Lastly you work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

This role is expected to be an SME in Zuora Subscriptions, Billing, AR, Zuora Revenue, product and pricing config, and Cash application processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire Q2C landscape in partnership with the Global Accounting and billing teams to drive system integration, reporting, automations and innovation. You will gather requirements, plan, architect, design, configure, develop and test the billing, cash and revenue processes in Zuora. You need to have an end- end understanding of Twilio’s multiple billings platforms and build scalable systems for Acquisitions, Work on enhancements and key compliance related projects.

Responsibilities

In this role, you’ll:

• Architect, Design and develop platform/product extensions, as per Zuora SAAS delivery methodology, that meets the additional functionality specified by the Business team.

• Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business

• Learn the skills required to translate business problems into technical solutions as per Zuora Billing and Revenue product roadmap.

• Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports

• Plan, Design, develop, test and deploy Integrations involving systems like Zuora Billing and Zuora Revenue, Highradius, Monkey, Salesforce CRM and CPQ, Oracle Cloud for accounting, etc

• Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes

• Use developer tools and events for performing data loads and amendments

• Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms.

• Manage KLO, upgrades, stories in sprint delivery

• Mentor and lead junior consultants in the team to enable them to make project deliverables.

• Provide support to the business team with the adoption approach around CPQ, QTC process

• Develops and executes system conversion and implementations.

  Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong knowledge of Customer master data management, Product and pricing configuration and integrations with multiple external systems for creating the data in Zuora billing and Revenue.

• Strong knowledge of Zuora subscriptions, billing, product and pricing management, Zuora revenue (ASC 606).

• Must have knowledge on integrations around Zuora with Salesforce, Oracle ERP, Banks, Payment Gateways, and Avalara tax.

• Good understanding of the Zuora platform, objects, Custom events and Zuora workflows.

• Knowledge on developing and executing system conversion and implementations.

• Good understanding of Customer aging, AR to GL reconciliation and month end processes

• Should have a good knowledge of change management, Agile methodologies.

Desired:

• Zuora Billing Solution Architect

• Zuora Revenue Solution Architect

  Location

This role will be remote and based in Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

Based in British Columbia. : CAD 107,000 - CAD 134,000.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] ([e-mail]) .