Zegna Brand Specialist - Luxury Retail Sales

Harry Rosen; Ottawa; On-site; CAD 40,000 - 80,000; Full time

Job summary

A leading retailer in luxury menswear seeks a Brand Specialist to manage the Ermenegildo Zegna brand in Ottawa. You will be responsible for driving sales and exceptional customer service within the store, developing solid relationships and inspiring a superior service experience.

Benefits

Competitive pay program

Monthly and annual Team bonuses

Best in industry discounts

Pension and Group RRSP Programs

Modern, digitally advanced workplace

Support for personal career goals

Diverse and inclusive culture

Internal growth and promotion opportunities

Qualifications

• Minimum of 2 years retail experience, preferably in luxury sales.
• Ability to create exceptional customer service experiences.
• Interest in technology and retail service innovations.

Responsibilities

• Lead a Designer Brand and achieve sales goals.
• Deliver product knowledge training to team members.
• Build relationships with customers to create repeat clientele.

Skills

Customer Service

Sales

Leadership

Communication

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. As a Brand Specialist, you’ll be responsible for leading a Designer Brand and developing a clientele that recognizes their key role in delivering a superior service experience to our discerning clientele.

We are looking for a Brand Specialist (Ermenegildo Zegna) to join our Store team.In this role you’ll be responsible for :

• Lead by Example,focus on the achievement of sales goalsmanaging a designer brand / department
• Delivering product knowledge training to Advisors, develop taste level and brand image
• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales.
• Communicate with buying and visual teams to ensure the product inventory and spirit of the brand is represented
• Participation and coordination of Trunk Shows
• A focus for inspiring repeat exceptional customer experiences both online and in-store through consistent training
• Demonstrated interest and ability to develop others
• A leader focused on team building to the achievement of financial goals

Successful candidates will require :

• Aminimum of 2 yearsof retail experience sales preferably in a luxury environment, clothing or store / department leadership
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure.Experience in theseareasof the retail industry is preferred.
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
• The ability to work effectively as part of a team

What are the perks of the job?

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn.
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

We thank you for your interest in this opportunity.