YWCA Toronto - Settlement Employment Counsellor/Digital Facilitator

Ontario Association of Interval & Transition Houses; Ontario; On-site; CAD 53,000; Full time

Job summary

A leading organization in Ontario is seeking a Settlement Employment Counsellor/Digital Facilitator to provide essential support to newcomer women. The role includes delivering employment services and workshops, as well as individual counseling to help clients adapt to Canadian society. This permanent position offers a competitive salary along with comprehensive benefits.

Benefits

Comprehensive Medical, Vision, and Dental Coverage

Life Insurance and Long-Term Disability Benefit

Multi-Sector Pension Plan

20 Vacation Days

12 Paid Holidays

Qualifications

• 1-3 years directly related work experience.
• Excellent command of online learning platforms.
• Strong English language skills both verbal and written.

Responsibilities

• Provides pre-employment services to newcomer girls and women.
• Delivers workshops on job search and professional branding.
• Supports outreach activities and recruits participants for services.

Skills

Group facilitation skills

Organizational skills

Cultural sensitivity

Communication skills

Counselling approach

Education

Undergraduate degree in Social Work, Psychology, or Adult Education

Tools

Microsoft Word

Microsoft Excel

Social Media Apps

Job description

Posted on Jun 20, 2025

YWCA Toronto

Settlement Employment Counsellor/Digital Facilitator

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality

Internal and External Job Posting

Settlement Employment Counsellor/Digital Facilitator

YWCA JUMP Scarborough

JOB ID: JUMP1205

Employment Type: Permanent

Work Hours: 35 hours per week

Salary: $52,789 (per annum, Level 5), plus comprehensive benefits

Location: 3090 Kingston Road, Suite 205, Scarborough, ON, M1M 1P2

Internal Application Deadline : Monday, June 30, 2025

External Application Deadline: Thursday, July 3, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Settlement Employment Counsellor/Digital Facilitator is accountable to the Manager for the provision of in-person and remote, individual and group, pre-employment, life skills, wellness, employment and settlement services to newcomer women. The position ensures clients receive appropriate services, support and assistance to settle and adapt to Canadian society.

ABOUT YWCA TORONTO – YWCA JUMP SCARBOROUGH

YWCA JUMP Scarborough is a settlement program for newcomer women, female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.

KEY RESPONSIBILITIES

• Provides pre-employment and employment services to newcomer girls and women through one-on-one support in job search areas such as resume writing, cover letters, digital job search, professional branding, employee rights, interview preparation etc;
• Delivers pre-employment, employment and settlement related workshops in-person at the Scarborough location or on-line, using Zoom or similar training software;
• Delivers itinerant training services to a network of community partners predominantly in East Toronto as well as other parts of the GTA;
• Develops new program activities and training sessions to meet clients’ needs and to respond to current trends in the settlement sector e.g. online program delivery;
• Co-ordinates pre-employment, employment, settlement, life skills and wellness related workshops and activities with an emphasis in creating networking opportunities with employer;
• Provides settlement assistance to newcomer girls and women through individual counselling, group programs, social and recreational activities, and community development initiatives;
• Provides supportive counselling in person, by phone, or via video conferencing, via Zoom or WhatsApp where necessary, using a case management approach;
• Provides guidance, information and orientation on issues of everyday living including adjustment to schools, family relations, English language acquisition, and career development; collaborates with other YWCA teams to plan services to meet these needs;
• Supports outreach activities in the community and helps recruiting participants for services;
• Shares duties of researching, connecting with and coordinating all aspects of presentations and training provided by guests speakers and external training providers;
• Educates and disseminates information regarding newcomer girls and women through workshops, seminars and conferences individually or in conjunction with other settlement services;
• Shares intake responsibilities and processes clients registrations for workshops and webinars as needed;
• Completes administrative duties to produce reports in iCARE, CTS, Survey Monkey and other required software used by the program.

QUALIFICATIONS

• In-depth knowledge of an academic or technical discipline normally acquired through completion of an undergraduate degree in Social Work, Psychology, Adult Education or equivalent. Work involves application of theoretical knowledge to job-related problems (Cases for Equivalency will be considered);
• 1-3 years directly related work experience;
• Knowledge and experience directly related to pre-employment, employment and settlement issues, of newcomer girls and women;
• Excellent command of online learning platform and social media technologies to deliver webinars, educational and counselling services;
• High command of in-person, group facilitation skills required;
• Advanced competency in Microsoft Word, Microsoft Excel, Outlook and Social Media Apps;
• Life Skills Training is considered an asset;
• Counselling approach that is flexible, de-escalates tension, teaches conflict resolution and is focused on success;
• Operates in an environment that has minimal supervision, requires flexibility, adaptability and problem-solving skills;
• Knowledge of the needs and issues of newcomer girls and women;
• Very strong organizational skills and detail-oriented to process documentation and complete data entry;
• Strong English language skills both verbal and written with the ability to communicate effectively;
• Knowledge of another language an asset (e.g. Somali, Tamil, Urdu, Hindi, Arabic, Mandarin, Bengali);
• Cultural sensitivity and ability to communicate with clients from diverse cultures and backgrounds;
• Demonstrated ability to work and co-operate in a team;
• Knowledge and understanding of trauma, mental health issues, advocacy and/or substance abuse issues an asset.

Note: Some evening and weekend work may be required; will be required to travel; a valid driver’s license and access to a motor vehicle is a requirement.

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

Settlement Employment Counsellor/Digital Facilitator – JUMP1205

HOW TO APPLY

https://ywcatoronto.applytojob.com/apply/E3uITR9PUn/Settlement-Employment-CounsellorDigital Facilitator?source=Diversity

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit . For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.