YWCA Toronto - Rent Receivables/Administrative Assistant

Ontario Association of Interval & Transition Houses; Ontario; On-site; CAD 44,000 - 52,000; Full time

Job summary

A leading organization in Ontario is seeking a Rent Receivables/Administrative Assistant to provide essential administrative support to the Housing Administration team. This full-time, contract position involves collecting rent, processing payments, and ensuring effective communication with tenants. The ideal candidate will have strong customer service skills, organizational abilities, and a community college diploma. Comprehensive benefits are offered, including medical, dental, and pension plans.

Benefits

Comprehensive Medical, Vision, and Dental Coverage

Life Insurance and Long-Term Disability Benefit

Multi-Sector Pension Plan

20 Vacation Days

Sick Leave

Paid Holidays

Child Care Benefits

Educational/Sabbatical Leave

Qualifications

• 1-3 years directly related work experience.
• Demonstrated experience handling cash and cash equivalents.
• Ability to interact with a diverse community.

Responsibilities

• Collects rent from tenants within the housing program.
• Processes rent collected and issues receipts.
• Responds to inquiries from staff and tenants regarding rent payments.

Skills

Customer Service

Organizational Skills

Communication

Judgment

Education

Community College Diploma

Tools

Microsoft Office

Job description

Posted on May 16, 2025

YWCA Toronto

Rent Receivables/Administrative Assistant

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Internal and External Job Posting

Housing Administration

JOB ID: HADM1191

Employment Type: Full-Time, Contract

Work Hours: 35 hours per week

Salary: $44,665 annually (L3) with comprehensive benefits

Contract Period: July 2, 2025 to August 7, 2026

Internal Application Deadline: Monday, May 26, 2025

External Application Deadline: Wednesday, May 28, 2025

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Rent Receivables/Administrative Assistant is responsible for providing administrative support to the Housing Administration team. The position is also responsible for collecting and processing rent from tenants within YWCA Toronto permanent housing program.

ABOUT YWCA TORONTO – HOUSING ADMINISTRATION

YWCA Toronto offers a range of housing options for single women and women-led households and gender diverse people, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention and referrals. Housing Administration is involved in all aspects of Intake, Rent Collection, RGI Calculations and Eviction Prevention.

KEY RESPONSIBILITIES

• Collects rent from all tenants within YWCA Toronto permanent housing program;
• Responsible for processing rent collected, issue receipts and inputs the information into the YWCA Toronto Arcori database;
• Notifies tenants, Community Support/Housing Workers and the Eviction Prevention Worker in writing when Non-Sufficient Fund (NSF) cheques or electronic fund transfers are refused and or returned;
• Prepares bank deposits for rents received from all sites and submits to the Housing Administration Coordinator for review and authorization, then deposits monies;
• Responds to all general inquiries from staff and tenants regarding rent payments;
• Monitors and coordinates the purchase of kitchen supplies for Bongard House and kitchen equipment, notifies Property Service when issues arises for Bongard House;
• Assists the Rent Administrator in completing the N1 Notices (Annual Rent Increases) and mailing the documents to the tenants;
• Shares front desk reception relief coverage for lunch and breaks on a rotating basis.

QUALIFICATIONS

• General knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (examples: business administration) (Cases for Equivalency will be considered) ;
• 1-3 years directly related work experience;
• Demonstrated experience handling, processing and securing cash and cash equivalents;
• Excellent customer service skills with an ability to maintain a positive approach and a professional manner at all times;
• Ability to interact with a diverse community of women and children within a housing environment;
• Understanding of the Residential Tenancies Act, Ontario Human Rights Code, Housing Services Act and Landlord Tenant Board;
• Experience working with databases an asset;
• Advanced computer skills in a Windows environment with strong knowledge of Microsoft Office (e.g. Excel, Word, Outlook);
• Demonstrated excellent organizational and administrative abilities;
• Ability to respond to multiple requests or service demands;
• Ability to focus and concentrate on critical tasks to meet established deadlines;
• Ability to use good judgment and discretion in dealing with confidential information;
• Excellent oral and written communication required;
• Knowledge of a second language an asset.

Note: Vacation restrictions the first week of every month and year end.

WHAT WE OFFER:

• Comprehensive Medical, Vision, and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employer’s contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days, 1.5 Days Per Month Sick Leave, 12 Paid Holidays, Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits, Maternity/Parental Leave Supplementary Employment Benefits, Educational/Sabbatical Leave, and Financial Assistance for Professional Development

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

https://ywcatoronto.applytojob.com/apply/vwAn9qomzM/Rent-ReceivablesAdministrative-Assistant Contract?source=Diversity+List

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace