YWCA Toronto - Housing Administration Worker (Contract)

Ontario Association of Interval & Transition Houses; Ontario; On-site; CAD 1,000; Full time

Job summary

YWCA Toronto is seeking a Housing Administration Worker to support diverse tenants through administrative processes. This full-time contract position involves tenant interviews, eligibility assessments, and rent calculations, within a respectful framework that promotes inclusivity and anti-oppression principles.

Benefits

Health benefits

Inclusivity training

Qualifications

• 3 to 5 years of related work experience.
• Ability to work under pressure and remain calm.
• Experience with diverse populations.

Responsibilities

• Assist with tenant interviews and eligibility documentation.
• Perform rent calculations for housing programs.
• Stay updated on housing legislation and policies.

Skills

Excellent interpersonal skills

Conflict resolution skills

Culturally sensitive service delivery

Education

Undergraduate degree in social work or related field

ONPHA On Line Rent Geared to Income Certificate or equivalent

Tools

Property Management software

Word

Excel

Job description

Posted on Jun 16, 2025

YWCA Toronto

Housing Administration Worker (Contract)

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Internal and External Job Posting

Housing Administration Worker (Contract)

Housing Administration

JOB ID: HADM1203

Employment Type: Full-Time, Non-union Contract

Work Hours: 35 hours per week

Salary: $32.64 per hours (L7)

Contract Period: September 1, 2025 to March 1, 2026

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations.

The Housing Administration Worker is responsible for performing a variety of administrative duties relating to the intake, RGI calculations, rent receivables, eviction prevention and general tenancy for permanent tenants of the YWCA Toronto.

ABOUT YWCA TORONTO – HOUSING ADMINISTRATION

YWCA Toronto offers a range of housing options for single women and women-led households and gender diverse people, including permanent housing at a variety of locations. Individual and group support assists residents to maintain their housing. On site housing support services provide education on the rights and responsibilities of tenancy, conflict mediation and resolution, crisis prevention and intervention and referrals. Housing Administration is involved in all aspects of Intake, Rent Collection, RGI Calculations and Eviction Prevention.

KEY RESPONSIBILITIES

• Assists with interviews of all potential applicants for permanent housing;
• Collects all required documentation related to tenancy eligibility and approval process;
• Works in collaboration with Community Support Workers and the Associate Manager to support tenants through the annual income review process;
• Performs initial rent calculations to determine eligibility for the Rent Geared to Income permanent housing programs; collects rent for initial payments and issue receipts;
• Works with RGI Specialist to schedule, issue and receive necessary documents from tenants to conduct and complete annual income review, mid-year changes, and changes in household composition in accordance with funder’s guidelines;
• Stays up-to-date concerning trends, issues information and relevant legislation including the Housing Services Act, The Residential Tenancies Act, Ontario Human Rights Code;
• Prepares and completes lease for tenant review and signature including meeting with the tenant to review the tenant’s and landlord’s responsibilities including the requirements of the Residential Tenancies Act and Housing Services Act.

QUALIFICATIONS

• In depth knowledge of an academic or technical discipline normally acquired through completion of a relevant undergraduate degree (example: social work, social sciences or fields related to social and alternative housing administration) (Cases for Equivalency will be considered) ;
• 3 to 5 years directly related work experience in a residential setting governed under the Residential Tenancies Act and the Housing Services Act;
• Excellent knowledge and working experience of Rent Geared to Income calculations and the Housing Services Act;
• ONPHA On Line Rent Geared to Income Certificate or equivalent is required;
• Proven experience working both independently and as part of a team in the planning and delivery of service;
• Experience working with diverse individuals and groups and the ability to deliver culturally sensitive services in a multi cultural environment;
• Excellent interpersonal and interviewing skills with the ability to work within an anti-oppression and feminist framework;
• Demonstrated conflict resolution skills;
• An understanding of issues facing low income women and their children;
• Demonstrated ability to work under pressure and remain calm in a crisis;
• Excellent written and oral communication skills;
• Ability to work in a busy environment with competing demands;
• Knowledge of housing resources in the community;
• Advanced Computer skills to include: Word, Excel, Property Management software;
• Working knowledge of ARCORI software program an asset;
• Knowledge of a second language an asset.

Note: 35 hour per week position, some evenings and weekend work required; regular travelling between sites.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health.

HOW TO APPLY

https://ywcatoronto.applytojob.com/apply/C147JTG47v/Housing-Administration-Worker Contract?source=Diversity+List

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is not within the Bargaining Unit. Please indicate on your cover letter if you are an internal candidate. For internal applicants, this position is not secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace