YWCA Property Manager, Tenant Relations

YWCA Metro Vancouver; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

YWCA Metro Vancouver is seeking a Property Manager for Tenant Relations to oversee rental units and support tenants in various housing communities. This role requires strong communication and organizational skills, along with property management experience. The successful candidate will manage tenant relations, resolve conflicts, and ensure compliance with agreements. The position offers a supportive work environment with a focus on equity and inclusion.

Benefits

Extended medical and dental benefits

Pregnancy, parental and adoption leave top up

22 vacation days and 3 personal days

Paid sick leave

Employee Family Assistance Program

Free staff membership to Health + Fitness Centre

Discounts at YWCA Hotel

Priority in YWCA Child Care centres

Qualifications

• Licensed Property Manager or previous property management experience required.
• Strong interpersonal, communication, and conflict resolution skills needed.
• Knowledge of trauma informed practices is beneficial.

Responsibilities

• Manage approximately 170 rental units throughout the Lower Mainland.
• Communicate and coordinate with tenants regarding issues and agreements.
• Supervise the Rent Calculation Clerk and manage evictions.

Skills

Interpersonal Skills

Communication Skills

Conflict Resolution

Organizational Skills

Time Management

Relationship Building

Team Player

Education

Licensed Property Manager

Property Management Experience

Tools

Arcori

Outlook

One Drive

Sharepoint

Teams

Zoom

Safetyline

ADP Workforce Now

Job description

Office is located at YWCA Semlin Gardens in East Vancouver, but the position will require attendance at multiple housing sites throughout Metro Vancouver. This is not a hybrid position. The Property Manager, Tenant Relations is required to work on site

Posting Period

May 9, 2025 - May 23, 2025

Job Description

The Property Manager, Tenant Relations is responsible for supporting successful tenancies / program agreements at the YWCA’s long term housing communities, second stage transition houses, and our transitional housing for women in recovery. This position regularly communicates, collaborates and coordinates with other staff to support a strong team culture.

What you’ll be doing :

The first 6 months of this position will specifically be “renting up” a new building site located in Vancouver, BC.

After 6 months, the Property Manager, Tenant Relations role includes managing approximately 170 rental units throughout the Lower Mainland :

Respectful communication with tenants / residents

notices to tenants / residents about building issues that may impact them

responding to tenant / resident emails in a timely manner

sending tenants their new housing charge amounts

responding to tenant / resident complaints in a timely manner

co-facilitating tenant / resident conflict resolution meetings

addressing breaches of tenancy / program agreement in a respectful and timely manner

receiving notices to end tenancy / program agreement

letting residents know when their program agreement is ending

approving program agreement extensions

managing transfer requests

managing parking waitlist

managing evictions including Residential Tenancy Branch applications and hearings

Oversight of the housing charge calculation / income verification process

Supervision of the Rent Calculation Clerk

Backup on-call for Emergencies

Working collaboratively with the other Property Manager, Tenant Relations

Backup for the other Property Manager, Tenant Relations

Other duties as required

What you’ll need :

Licensed Property Manager or previous property management experience and familiarity with the Residential Tenancy Act

Strong interpersonal and communication skills required. Conflict resolution skills would be an asset

Good organizational and time management skills

Relationship building

Knowledge of trauma informed practices

Team player, but able to work independently

Experience and comfort using the following would be an asset : Arcori, Outlook, One Drive, Sharepoint, Teams, Zoom, Safetyline and ADP Workforce Now

A valid clear criminal record check (including working with vulnerable populations) is required.

What we offer :

We offer our eligible employees the following benefits as part of their total rewards package :

Extended medical and dental benefits

Pregnancy, parental and adoption leave top up

22 vacation days and 3 personal days, in addition to paid sick leave.

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.

Free staff membership to our Health + Fitness Centre

Discounts at our YWCA Hotel

Priority in YWCA Child Care centres

Pay Rate : $35.02 per hour

How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter by May 23, 2025 :

Danielle Elkerton, Director of Housing, Housing and Violence Prevention

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at [e-mail] .

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

Want to learn more about working at the YWCA? Explore our careers page .

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.

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