YVR - Sales Associate

Paradies Lagardère; Vancouver; On-site; CAD 21,000 - 30,000; Part time

Job summary

Paradies Lagardère is seeking a part-time retail associate in Vancouver, responsible for delivering exceptional customer service at the airport location. You will greet, sell, and thank customers while handling transactions and maintaining store standards.

You will work in a fast-paced environment, using your English communication skills and cash-handling procedures. This role involves flexible shifts, lifting, and weekend work to support airport operations.

Qualifications

• Retail/service experience in a fast-paced setting.
• Excellent customer service and ability to communicate in English.
• Self-starter who can prioritize multiple tasks.

Responsibilities

• Put the customer first at all times.
• Provide personalized service through needs analyses and product recommendations.
• Offer promotional products and services to customers.
• Resolve customer service issues and escalate when required.
• Maintain positive relations with fellow associates.
• Keep store appearance and merchandising up to standard.
• Process customer transactions on the POS.
• Handle receiving, cycle counts, returns and transfers with accuracy.
• Complete required paperwork and process controls.

Skills

Customer service

English communication

multitasking

Education

High school diploma

Tools

POS system

Handheld scanner

Job description

POSITION REQUIREMENTS

• Demonstrate selling experience in a fast paced, service-oriented retail setting
• Demonstrated ability to Greet, Sell and Thank the customer

DUTIES AND RESPONSIBILITIES

• Put the customer first at all times.
• Provide memorable, highly personalized customer service through needs analyses and product recommendations.
• Offer customers promotional products and services.
• Be able to resolve customer service issues and escalation as required.
• Create and maintain good working relationships with fellow associates.
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards.
• Efficiently and accurately conduct customer transactions on our POS.
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld.
• Efficiently and accurately complete any required process controls (paperwork, etc.).
• Follow company policies and procedures and maintain a safe working environment.
• Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures.

POSITION QUALIFICATIONS

• High school diploma or equivalency required.
• Minimum one year of retail or customer service experience preferred.
• Ability to work various shifts in a 7/365 team orientated environment.
• Excellent customer service skills and an ability to communicate effectively using the English language.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics.
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements.
• Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores, early morning, evening and weekend work and holiday.

Pay: $18.25/hour - Part- time

This position will require a Canadian Criminal Records Check (CCRC). This piece of documentation is a background check of your criminal history and can be acquired at your local police station. Are you willing to acquire a Canadian Criminal Record Check to work at the airport in this position?

Paradies Lagardere is an equal opportunity employer. We are committed to diversity, inclusion, and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability, or any other protected status.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodation to job applicants with disabilities.

This position description is merely intended to describe the primary elements of the position. The Paradies Shops reserves the right to change the position description and to assign additional duties and responsibilities as necessary. This position description does not constitute an employment contract of any kind.