YugabyteDB Support Engineer

YugabyteDB; Ontario; Hybrid; CAD 90,000 - 125,000; Full time

Job summary

A leading cloud-native database company is seeking a YugabyteDB Support Engineer who will act as a trusted technical advisor to clients. The role involves troubleshooting and resolving technical issues, as well as providing exceptional customer support. Ideal candidates will have a strong background in databases and Unix/Linux systems, with experience in distributed databases. This position offers a competitive salary and benefits program.

Benefits

Health plans

Retirement plans

Unlimited paid time off (PTO)

Qualifications

• Strong background in databases, preferably distributed types.
• Expertise in Unix/Linux environments.

Responsibilities

• Troubleshoot and resolve complex technical issues.
• Provide exceptional customer support.
• Collaborate with engineering teams to resolve bugs.

Skills

Customer-facing technical support experience

Proficiency with SQL

Strong sysadmin skills in Unix/Linux

Familiarity with cloud platforms

Excellent problem-solving skills

Exceptional communication abilities

Education

Experience with distributed databases

System Administrator experience

Tools

Docker

Kubernetes

Ansible

Job description

Remote within British Columbia, and Ontario, Canada

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs.We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte.

Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Role
As a YugabyteDB Support Engineer, you will be a trusted technical advisor to our customers, guiding them to success with our database. You will be a crucial part of our global support team, providing exceptional service to our enterprise clients. This role is ideal for a tech-savvy individual with a passion for problem-solving and a deep understanding of distributed databases and Unix-like systems.

Responsibilities

• Work directly with enterprise customers to troubleshoot, replicate, and resolve complex technical issues.
• Become a technical expert in YugabyteDB, its architecture, and its ecosystem.
• Provide an exceptional customer experience through timely and effective communication.
• Act as a customer advocate, collaborating with our engineering and product teams to resolve bugs and enhance the product.
• Develop and contribute to our internal and external knowledge base, including documentation and best practice guides.
• Participate in a follow-the-sun, on-call rotation to provide support for critical customer issues.
• Manage and prioritize a queue of support tickets, ensuring timely resolution and customer satisfaction.
• Administer and troubleshoot Unix/Linux environments as they relate to YugabyteDB deployments.

Required Experience

• You have a strong background in databases, with a preference for distributed databases like YugabyteDB, CockroachDB, or Apache Cassandra.
• You possess solid experience as a System Administrator for Unix/Linux environments.
• Required Skills:
  
  • Experience in a customer-facing technical support role.
  • Proficiency with SQL and database administration concepts.
  • Strong sysadmin skills in Unix/Linux, including shell scripting (Bash, Python).
  • Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes.
  • Excellent problem-solving and analytical skills.
  • Exceptional written and verbal communication abilities.
• Ideal Candidate:
  
  • Has hands-on experience with YugabyteDB.
  • Possesses experience with configuration management tools such as Ansible.
  • Demonstrates a genuine passion for open-source technology.
  • Is a proactive, independent learner who thrives in a fast-paced environment.

We feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that. The cash compensation for this role is market competitive, with a range of CAD $90,000 - $125,000, as well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO). Some roles include variable/incentive compensation, or a competitive On Target Earnings (OTE) incentive compensation structure. The pay range for this position is a general guideline only and not a guarantee of compensation or salary. The actual pay will vary based on factors including experience, qualifications, skill level.

Equal Employment Opportunity Statement:

As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Interested in building your career at YugabyteDB? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Are you legally authorized to work in the Canada? * Select...

Will you now, or in the future, require sponsorship to legally work in Canada? * Select...

What makes you most interested in this opportunity? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in YugabyteDB’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.