Yora Food and Beverage Attendant

Pomeroy Lodging LP; Alberta; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Health and Wellness benefit plan

Paid on-the-job training

Employee wellness privileges

Food and Beverage discounts

Learning, growth and development

Personal days: 5 per year after 90days

Marriott Employee Travel program

Pomeroy Stay Travel Program

Job summary

Yora Nordic Spa Kananaskis in Kananaskis, Alberta, seeks a proactive Bistro Service Attendant to welcome guests, seat them warmly, and support a relaxed, high-quality dining experience. The role emphasizes hospitality, teamwork, and accurate information delivery.

You will assist with reservations, seating flow, and service coordination, while adhering to safety, sanitation, and service standards. Training is provided to develop menu knowledge and guest engagement.

Qualifications

• Genuine interest in hospitality, wellness, and guest experiences.
• Warm, friendly, and confident communication skills.
• Strong listening skills and attention to detail.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Willingness to learn menu offerings, service standards, and procedures.

Responsibilities

• Welcome and seat guests with warm, attentive hospitality.
• Create a relaxed, unhurried Bistro experience and provide menu information.
• Anticipate guest needs and respond promptly.
• Support Servers and Bartenders to maintain smooth service.
• Assist with reservations, wait lists, and seating flow.
• Follow food safety, sanitation, and responsible alcohol service procedures.

Skills

Communication skills

Listening skills

Organizational skills

Team player

Hospitality mindset

Education

Food safety certification

Tools

POS systems

Reservation systems

Job description

Bistro Service Attendant (Food and Beverage)

Yora Nordic Spa Kananaskis | Kananaskis, Alberta

Full-Time, Hourly | Bistro Manager/Supervisor

The Opportunity

At Yora Nordic Spa Kananaskis, the Bistro is more than a place to dine. It is an important part of the wellness journey, a welcoming space where guests can pause, nourish themselves, and reconnect with others.

As a Bistro Service Attendant, you will help create a dining experience that feels effortless, relaxed, and unhurried. From warmly welcoming and seating guests to preparing tables and supporting service, your attention to detail ensures every guest feels comfortable and cared for.

Through genuine hospitality, teamwork, and thoughtful service, you will help create the Social Connection that makes the Yora guest journey memorable.

What You'll Do

Create an Exceptional Guest Experience

• Welcome and seat guests with warm, genuine, and attentive hospitality.
• Help create a relaxed, welcoming, and unhurried Bistro experience.
• Provide accurate information about the Bistro, menu offerings, and expected wait times.
• Anticipate guest needs and respond promptly with care and professionalism.
• Support Servers and Bartenders in delivering attentive and well-paced service.
• Assist with guest concerns and involve a Supervisor when additional support is required.
• Help guests feel comfortable, nourished, and able to enjoy their time together.

Support Bistro Operations

• Assist with reservations, wait lists, seating arrangements, and guest flow as assigned.
• Clear, clean, reset, and prepare tables efficiently while maintaining a relaxed dining experience.
• Maintain clean, organized, stocked, and guest-ready dining areas and service stations.
• Assist with food and beverage delivery, water service, and table maintenance.
• Ensure Servers and Bartenders have the supplies and support needed for efficient service.
• Complete assigned opening, closing, cleaning, and side-work responsibilities.
• Communicate table availability, guest needs, and service updates with Front and Back of House teams.
• Follow established food safety, sanitation, responsible alcohol service, and workplace safety procedures.

Contribute to a Positive Team Environment

• Work collaboratively with Servers, Bartenders, Supervisors, and Kitchen team members.
• Provide timely assistance to teammates during busy service periods.
• Communicate clearly, respectfully, and professionally throughout each shift.
• Support smooth service flow through teamwork, organization, and attention to detail.
• Participate in onboarding, menu knowledge, service, and safety training.
• Take ownership of assigned responsibilities and seek guidance when needed.
• Contribute to a positive workplace built on hospitality, teamwork, and mutual respect.

Support Business Performance

• Maintain table readiness to support efficient seating and service without rushing guests.
• Help maximize seating availability through accurate table status and timely resets.
• Minimize waste, breakage, and unnecessary product loss.
• Use serviceware, supplies, and equipment responsibly.
• Maintain accurate guest orders and Point of Sale (POS) transactions when assigned.
• Keep service stations organized and stocked to support operational efficiency.
• Understand how guest flow, table readiness, and teamwork contribute to Bistro performance.

What You Bring

• Previous restaurant, hospitality, or guest-service experience is an asset but not required.
• Genuine interest in hospitality, wellness, and creating positive guest experiences.
• Warm, friendly, and confident communication skills.
• Strong listening skills and attention to detail.
• Ability to stay organized and manage multiple priorities in a fast-paced environment.
• Positive attitude and willingness to work collaboratively with others.
• Willingness to learn menu offerings, service standards, and operational procedures.
• Appropriate food safety and responsible alcohol service certification, or willingness to obtain.
• Ability to learn and effectively use POS, reservation, and workplace systems as required.

What We Offer

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training.
• Employee wellness privileges, discounted experiences at Yora Nordic Spa locations.
• Food and Beverage discounts and Exclusive Yora retail discounts.
• Learning, growth and development opportunities within a growing wellness brand.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Marriott Employee Travel program provides you with discounted room rates and food and beverage discounts at any of Marriott’s chain of hotels.
• Pomeroy Stay Travel Program.

Schedule & Work Environment

This position requires flexibility to work mornings, evenings, weekends, and holidays based on business needs. The role requires an active presence throughout the Bistro, dining room, service stations, and guest areas, with regular interaction with guests and team members to support daily service operations.

The position involves extended periods of standing and walking, bending, reaching, lifting and carrying food, beverages, dishes, and restaurant supplies, and clearing and resetting tables. Working conditions may include exposure to hot food and beverages, glassware, food allergens, cleaning chemicals, changing temperatures, and wet or slippery surfaces. Employees must follow applicable food safety, equipment safety, and workplace procedures and perform the essential functions of the position safely, with or without reasonable accommodation.

Your warm welcome creates connection. Your attention to detail creates comfort. Your teamwork ensures every guest enjoys a relaxed, welcoming, and seamless Bistro experience.

Bring your skills to Yora Nordic Spa Kananaskis and help create meaningful moments where guests can pause, nourish themselves, and reconnect.