YJR-NU25-31 Assistant Supervisor, Terry Fox House

Springboard; Toronto; Hybrid; CAD 46,000 - 54,000; Full time

Job summary

A charitable organization focused on youth and community services is seeking an Assistant Supervisor to oversee daily operations at the Terry Fox House. This role involves supporting youth in a live-in program, fostering community partnerships, and ensuring compliance with operational standards. The ideal candidate should have a minimum of three years' experience in youth services, with leadership experience preferred. Offering a hybrid work model and contract position, this opportunity promotes personal growth and skill development.

Benefits

Comprehensive benefits package

Career development initiatives

Work-life balance supports

Qualifications

• Minimum three years' experience working with youth or social services.
• Minimum two years' experience in a supervisory role.
• Direct experience engaging with diverse populations.

Responsibilities

• Support day-to-day supervision and operation of the program.
• Assist in the development and delivery of youth programs.
• Foster a culture of belonging within the staff team.

Skills

Interpersonal communication

Crisis intervention

Leadership

Conflict resolution

Education

Diploma or degree in Social Sciences or related fields

Job description

YJR-NU25-31 Assistant Supervisor, Terry Fox House

YJR-NU25-31 Assistant Supervisor, Terry Fox House

4 days ago Be among the first 25 applicants

This range is provided by Springboard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$46,700.00 / yr - CA$53,300.00 / yr

About Us

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard's program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

Who We Are

People are at the center of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work / life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, for all permanent positions, a savings plan that helps support our people in all aspects of their lives.

THE OPPORTUNITY

Job Class

Non-Union

Department

Justice Services

Location

Hybrid : Opportunity to balance work remotely and on-site after orientation and training period, subject to operational needs

Status

Full-time, Contract (6 months contract)

Pay Rate

46,700 to $53,300 per annum

Vacancy Number

YJR-NU25-31

Number of vacancies

Available

Immediately

Monday to Friday 9-5 with flexibility required dependent on program needs; some evenings and weekends required, as well as on-call rotational duties

Terry Fox House is a 24 / 7, live-in program which provides services to young men involved in the youth justice system, who have been charged with an offense and ordered for either open custody or detention placements. The team provide education and employment support, life-skills programming, and transitional planning which best supports individuals when they leave the program.

Reporting to the Supervisor, this role supports in all aspects of the day-to-day supervision and operation of the program, including training and support of all staff. The Assistant Supervisor provides input and support in the daily operations of the program, including budgeting, and supporting in maintaining Ministry compliance and licensing standards. The Assistant Supervisor is responsible for supporting in maintaining a structured, trauma-informed and safe setting for 24 / 7 coverage for the youth in our care, as aligned with ministry operational guidelines.

Requirements

WAYS YOU CAN CONTRIBUTE

• Support in the development and delivery of programming that meets the needs and goals of individual youth
• Assist in ensuring that all operational requirements are youth-centered and the program is in compliance with all funder and agency policies and procedures
• Ongoing development for the self and the team as it relates to anti-oppressive principles and practices and supporting the team in embedding these principles in all aspects of their work

Staff Oversight and Leadership

• Foster a culture of belonging while supporting with the leadership of a staff team of up to 25, including full-time, part-time, and relief employees
• Develop and support team members to grow and maintain professional skills through ongoing coaching and feedback, with support from the Supervisor
• Assist with recruitment, selection, onboarding, training, and evaluation of staff, students, and volunteers
• Responsible for staffing and scheduling needs, including documentation and payroll
• Modeling the agency's philosophy and mission statement, as well as the program's Values and Beliefs at all times
• Role model appropriate behavior and communication with youth and team members, including demonstrating how to effectively defuse crisis and support through escalated behaviors using the Crisis Prevention and Intervention model
• Rotational on-call responsibilities

Partnerships

• Support with strengthening community partnerships and referral sources for youth, community organizations, mental health supports, youth shelters, etc
• Work closely with referral sources and partners including open custody / detention and closed custody facilities, DPSU, Toronto District School Board (TDSB), Toronto Police Service (TPS), community organizations, etc
• Provide support to the Education Assistant and school program which serves the youth, in partnership with the TDSB
• Foster relationships and represent the program and organization at network tables, community groups, conferences, etc. as assigned

Administration & Professional Development

• Actively lead and participate in individual and team meetings, supervisory meetings, planning sessions, case management meetings, and designated trainings
• Support Senior Counsellor with case management and administrative tasks as needed
• Support in the implementation of the program evaluation and other reporting processes or special projects, as assigned
• Participate in strategic planning and other organizational initiatives and committees as required
• Support in regular reporting to funders, internal accounting, and fiscal management of the program budget
• Execute other responsibilities as necessary to achieve the objectives and deliverables of the program
• Other responsibilities as may be assigned

Education / Experience

WHO YOU ARE

• Diploma or degree in the Social Sciences, Child and Youth Care, Social Work. Related education will be considered
• Minimum three years' experience working with youth, youth justice, or social services. Related experience will be considered
• Minimum two years' experience in a supervisory role, with experiences in : recruitment and retention, training / orientation, staff scheduling, performance coaching, etc
• Demonstrated experience in crisis prevention and intervention
• Direct experience engaging with diverse populations and an ability to apply a culturally responsive lens to all interactions, including program implementation and capacity-building with young people
• Satisfactory vulnerable sector check (VSC)

Knowledge, Skills & Abilities

• A strong understanding of the systemic barriers that young people face and how this may impact youth and their own experiences
• Strong interpersonal, written, and verbal communication skills
• Understanding of unionized settings and a demonstrated ability to work collaboratively towards desired outcomes
• A demonstrated ability to collaborate with multiple stakeholders effectively, respectfully, and efficiently with minimal supervision
• Strong conflict resolution skills and the ability to provide instruction, orientation, training, and feedback to others clearly and with appropriate follow up
• Proven verbal and written communication skills in English to ensure clear, accurate, and consistent documentation and messaging in case management, administrative duties, reporting, and email communication

In addition, the following are considered assets :

• Understanding of relevant legislation and institutional policies (including the Youth Criminal Justice Act, Education Act, Safe Schools Act)
• Knowledge of the social service agencies operating in Toronto and a willingness to broaden knowledge with respect to clients coming from outside of our geographic location
• Current Standard First Aid and CPR certificate, CPI, ASIST
• Case management experience and experience in a live-in program are preferred
• Experience working within a licensed residential setting considered an asset

APPLY

Thank you for your interest in working with Springboard. Completion of satisfactory, professional references, background checks, and proof of education are requirements of employment.

The Deadline for Applications is July 17, 2025 at 4 : 00 pm. Please submit your cover letter and resume in a single document.

No phone calls please. Only those selected for an interview will be contacted.

We value the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone. Applications are encouraged from those who reflect the diversity of our community and we will work with you to provide a positive recruitment experience. Please let us know if you require accommodation during the recruitment and selection process.

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