XM Field Manager

Socket.dev; Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

Acosta Group’s Mosaic is seeking an XM Field Manager to deliver exceptional event experiences across North America in 2026. You will lead event planning, manage budgets and onsite operations while building trusted client relationships.

The role requires strong communication, problem-solving, and the ability to travel and work evenings or weekends as needed. A passion for experiential marketing and teamwork is essential.

Qualifications

• 2-3 years’ experience in event management (event planning, conference management, operational Event management, project management, hospitality management, exhibitions, trade shows, promotions, and special events)

Responsibilities

• Event Planning & Logistics: Lead various planning workstreams and execution of events
• Budgeting & Operations: Costing and project budgeting, sourcing assets, budget reconciliations
• Work Environment & Flexibility: Meet hybrid policy (up to 3 days in downtown Toronto), travel and on-site evenings/weekends

Skills

Event management

Vendor coordination

Budgeting

Travel readiness

Google Workspace

Microsoft Office

Job description

We are seeking a highly motivated and eager to learn XM Field Manager to join our dynamic team. In this role, you will serve as an event specialist for top clients on the North American XM Marketing Team. You will build client relationships based on trust, innovation and the delivery of consistent results that meet or exceed expectations throughout the 2026 calendar year.

The ideal candidate will thrive in a fast-paced environment. Success in this role requires the ability to move quickly, show initiative, demonstrate quick problem solving and great communication skills.

WHO YOU ARE

• People Minded – Must show dignity and respect to all people
• Integrity – Must exemplify the highest degree of ethical behavior
• Results Oriented – Must show passion, pride and commitment to succeed
• Trust – Must be honest, sincere and confident
• Teamwork – Must build trusting relationships
• Innovation – Must progress through a combination of creativity, common sense and vision
• Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Responsibilities

• Event Planning & Logistics
  • Lead various planning workstreams and execution of events
  • Support project kickoff, delivery, and logistics planning meetings with all involved parties.
  • Manage multiple, interconnected event projects of moderate to high complexity and scope simultaneously.
  • Prepare internal and external written briefings for clients and for team implementation
  • Client liaison for duration of projects
  • Timeline and milestone planning
  • Onsite event and conference management
  • Liaison and coordination of with creative teams
  • Liaison and coordination of with production and build teams
  • Liaison and coordination of third party Vendors
  • Hire, train and manage a team of Brand Ambassadors for events
  • Review assets in storage and meet with vendors at their offsite warehouses
  • Manage inventory of potential devices and hardware needs
  • Drop off and pick up assets at client offices and warehouses
• Budgeting & Operations
  • Costing and project budgeting
  • Sourcing & procuring event assets as per budget
  • Budget reconciliations
  • Strong orientation to identifying and maintaining operational best practices
• Work Environment & Flexibility
  • Ability to meet the expectations of our Return to Office hybrid policy (up to 3 days per week in downtown Toronto).
  • Demonstrate the ability to work independently and adjust schedules as required to attend events and be onsite as required.
  • Must be able to travel and be available to work evenings and weekends when necessary.

Qualifications

• Outgoing, friendly, sense of team spirit, confident and dedicated to event management
• 2-3 years’ experience in event management (event planning, conference management, operational Event management, project management, hospitality management, exhibitions, trade shows, promotions, and special events)
• Excellent organizational and planning skills
• Creativity is a definite asset, with an eye for design to help design and bring the event experience vision to life
• Agency experience is an asset
• Strong business acumen - budgeting is something you have an affinity for
• Highly adaptable; Ability to handle high stress situations and utilize problem solving techniques to find the best solutions
• Client service orientated with an ability to build strong and productive working relationships
• Strong attention to detail, meticulous follow up, proactive
• Use of a vehicle to attend client meetings and site visits
• Ability to work flexible hours including overnight travel and evenings and weekends
• Proficiency in Google Workspace + Microsoft Office and ability to work in a digital work environment

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment. If you have questions about our use of AI in recruitment or require an accommodation, please contact [e-mail] or by calling us at 1-800-377-2754. For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/. By applying, you agree to our Privacy Policy and Terms and Conditions of Use.

#DiscoverYourPath