Writers Room Server Assistant (Full Time)

Hyatt Hotels Corporation; Toronto; On-site; CAD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a dedicated Server Assistant for its iconic rooftop lounge. This role emphasizes exceptional service and attention to detail, ensuring guests enjoy a refined dining experience. The ideal candidate will possess strong organizational and communication skills, thrive in a fast-paced environment, and be passionate about delivering excellence. Join a team that values respect, integrity, and well-being, and enjoy perks like complimentary meals and hotel discounts. If you are motivated and ready to contribute to a luxurious guest experience, this opportunity is perfect for you.

Benefits

Complimentary meal during shift

Employer RRSP Matching Contributions

Complimentary hotel nights and discounts

Extended Health and Dental benefits

Qualifications

• Minimum 2 years experience in a luxury service environment.
• Must have Smart Serve certification and a service-focused personality.

Responsibilities

• Welcome patrons and provide menus as needed.
• Support service team by delivering food during busy periods.
• Maintain cleanliness and organization of the server station.

Skills

Organizational Skills

Communication Skills

Service-focused Personality

Fine Dining Service Knowledge

Education

Smart Serve Certification

Experience in Luxury Brand

Job description

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose to care for people so they can be their best.

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 90 days after joining
• 2023 and 2024 Great Place to Work Certified

About the Role – Writer’s Room Server Assistant

We are seeking a hardworking, detail-oriented, and service-driven Server Assistant to join our team at the Writer’s Room, Park Hyatt Toronto’s iconic rooftop lounge. In this role, you will support the service team by maintaining cleanliness, resetting tables, and ensuring seamless guest experiences that align with Forbes 5-Star standards.

To succeed in this fast-paced environment, the ideal candidate will demonstrate excellent organizational skills, strong communication, and a genuine passion for delivering elevated service with grace and care. Your role will be essential in helping us maintain the refined ambiance and guest-focused excellence our lounge is known for.

Key Responsibilities:

• Warmly welcoming patrons, escorting them to their tables, and providing menus as needed.
• Supporting the service team by delivering food to tables during high-volume periods.
• Clearing used plates, glassware, and utensils promptly and efficiently.
• Transporting dirty tableware to the dishwashing area and ensuring cleanliness of service stations.
• Preparing tables for new guests by wiping surfaces, replacing linens, resetting cutlery and condiments, and ensuring overall table readiness.
• Wrapping utensils in napkins to maintain presentation standards.
• Serving complimentary snacks or beverages as appropriate.
• Maintaining cleanliness and organization of the server station; restocking supplies throughout the shift.
• Responding promptly and politely to guest requests or concerns and informing management of any issues.
• Assisting with rearranging tables and chairs to accommodate large parties or special seating requests.
• Performing end-of-day duties such as removing trash, sanitizing menus, and organizing supplies.

Qualifications

• Service-focused personality is essential
• Previous fine dining or luxury level service knowledge and training
• Minimum 2 years previous work experience in a world-class luxury brand in a similar capacity
• Current Smart Serve certification
• Must have a flexible schedule, be highly motivated and quality driven
• Must be able to lift up to 50 lbs
• Constant walking & standing
• Frequent lifting, crouching/bending/stooping/kneeling

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.