Workplace Violence Prevention Specialist

Mackenzie Health; Richmond Hill; On-site; CAD 60,000 - 80,000; Full time

Job summary

Mackenzie Health in Richmond Hill is seeking a professional to develop and implement programs aimed at preventing workplace violence. The role involves assessing risks, conducting training, and collaborating with various teams to foster a positive safety culture.

Ideal candidates will have a degree in Occupational Health & Safety, project management experience, and a strong understanding of workplace violence prevention in healthcare settings.

Qualifications

• Graduation from a degree or diploma program in Occupational Health & Safety.
• Minimum one-year professional experience in Occupational Health & Safety.
• Project management certification or equivalent experience.

Responsibilities

• Develop and maintain workplace violence prevention programs.
• Conduct workplace violence risk assessments to identify hazards.
• Investigate incidents and conduct debriefs with teams.

Skills

Project management

Communication skills

Conflict-resolution

Training facilitation

Analytical skills

Education

Degree or diploma in Occupational Health & Safety

Job description

Job Description

Reporting to the Director, Occupational Health and Wellness, the incumbent is responsible for developing and implementing programs to prevent and respond to workplace violence, including assessing risk, investigating incidents, developing and delivering de‑escalation training using a variety of teaching methods and technologies.

This position collaborates closely with the Learning & Organizational Development team and Unit/Department leads across the organization to plan for the engagement of staff, managers and senior leadership in developing a positive safety culture within their areas of responsibility. The role also focuses on creating and adapting learning materials and programs to meet adult learners’ needs, including overseeing CPI/GPA/Crisis Intervention training for the organization. They consult and educate front line staff and managers on addressing patients with responsive and/or aggressive behaviours, including huddling on topics such as restrain application and de‑escalation skills, and assist with monitoring performance, safety incident reports, achievements of indicators, and development of action plans.

Responsibilities

• Ensure compliance with relevant legislation and regulations regarding workplace violence prevention.
• Develop, implement and maintain workplace violence prevention programs, policies, and procedures, including delivering training programs for employees on recognizing, preventing, and responding to workplace violence.
• Conduct workplace violence risk assessments to identify potential hazards and vulnerabilities.
• Investigate incidents and conduct debriefs with multidisciplinary teams.
• Advise management on workplace violence prevention strategies.
• Support front line staff and managers on addressing patients with responsive and/or aggressive behaviours, including huddling on restrain application and de‑escalation skills.
• Maintain accurate records of workplace violence incidents, investigations, and training activities.
• Prepare reports and recommendations on workplace violence prevention efforts.
• Monitor performance, achievement of indicators, and development of action plans to address areas of concern.
• Monitor and evaluate the effectiveness of workplace violence prevention and training programs.

Qualifications

• Graduation from a degree or diploma program in Occupational Health & Safety from a recognized institution.
• Minimum one‑year professional Occupational Health & Safety experience, or an equivalent combination of education, training and experience.
• Project management certification or equivalent combination of education and experience.

Preferred Qualifications

• Working knowledge of workplace violence prevention principles and best practices in a healthcare setting.
• Knowledge of relevant legislation, regulations and training programs (CPI/GPA/MOAB/Crisis Intervention).
• Demonstrated experience in designing, implementing, and advancing workplace violence prevention initiatives in a complex, unionized healthcare environment.
• Strong healthcare project management capabilities, ability to work autonomously and drive results in a fast‑paced environment.
• Ability to manage implementation challenges and change resistance in complex environments.
• Excellent communication, interpersonal, and conflict‑resolution skills, including in‑depth knowledge of de‑escalation techniques.
• Ability to conduct thorough investigations and gather information objectively.
• Strong knowledge of adult education principles.
• Experience in developing and implementing training programs.
• Proven experience in delivering and facilitating training sessions in person and online.
• Strong organizational and analytical skills.
• Ability to work independently and as part of a team.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health‑care environment.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

Additional Information

• Diploma or certificate in adult education preferred.
• May be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal‑opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.