Workplace Technology Analyst

TransLink; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

TransLink is seeking a Workplace Technology Analyst to enhance the digital user experience in a modern workplace. This role involves managing computing devices, leading technical initiatives, and engaging with stakeholders to implement efficient solutions. Join a diverse team committed to improving Metro Vancouver's livability through innovative technology.

Benefits

Benefits included

Hybrid work options

Qualifications

• At least 4 years in an enterprise environment with device management.
• Valid Class 5 driver’s license and ability to lift up to 50 lbs required.

Responsibilities

• Lead technical initiatives for computing device management.
• Engage with stakeholders to understand needs and challenges.
• Implement automation and cloud solutions to enhance efficiency.

Skills

Device Management

Stakeholder Management

Documentation Skills

Technical Support

Education

Diploma in Computer Science

Tools

Microsoft Intune

Endpoint Configuration Manager

Job description

Join to apply for the Workplace Technology Analyst role at TransLink.

Marketing Statement
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable, and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

The Workplace Technology Analyst is responsible for delivering an enhanced digital user experience to support our modern workplace environment. The role includes design, implementation, and advanced technical support of computing device management and related platforms, such as desktops, laptops, cloud PCs, mobile phones, tablets, appliances, audio/video conferencing, and IoT devices. Acts as technical lead for device management projects, monitors platform performance, security, and efficiency, and manages change impacts on end-users. Provides operational support and expertise to BTS staff regarding infrastructure requirements.

Duties and Responsibilities

• Lead technical initiatives for computing device management and platforms to maximize operational efficiency.
• Engage with stakeholders to understand needs, challenges, and industry trends.
• Research and stay current on technological advances, industry standards, and solutions.
• Develop roadmaps for device management strategies.
• Implement automation and cloud solutions to enhance efficiency.
• Design and support self-service features for computing devices.
• Build and validate deployment packages for provisioning services.
• Assess, recommend, and test new device and platform technologies.
• Maintain documentation, statistics, and reports on platform features and deployments.
• Monitor platform performance and security, deploying upgrades as needed.
• Handle escalated operational issues and service requests.
• Coordinate change management processes, assessing impacts and executing changes.

Qualifications

Education: Diploma in Computer Science or related, specializing in device management. Microsoft Intune required; ITIL, Cloud, Endpoint Configuration Manager preferred.

Experience: At least 4 years in an enterprise environment with device management, project implementation, stakeholder management, and documentation skills. Knowledge of TransLink processes is a plus. Valid Class 5 driver’s license and ability to lift up to 50 lbs required.

Additional Information

Recruitment involves demonstrating minimum qualifications through interviews. Work schedule is 37.5 hours/week with hybrid work options. Salary ranges from $8,236.33 to $9,896.62/month, including benefits. Apply via the provided link, submitting a combined PDF of cover letter and resume. Open until filled. TransLink values diversity and inclusion and provides accommodations upon request.