Workplace Services Compliance Manager

Government Property Agency; Greater Sudbury; On-site; GBP 36,000; Full time

Job summary

The Government Property Agency is looking for a Compliance Manager to ensure effective audit and assurance management across its estate. This role involves developing and managing operational plans, overseeing audit activities, and fostering effective relationships with clients and suppliers. The successful candidate will have strong commercial acumen and be passionate about enhancing service delivery within a diverse and inclusive environment.

Benefits

Civil Service Defined Benefit Pension scheme

Flexible working options

Generous annual leave

Culture encouraging inclusion and diversity

Qualifications

• Experience in client and contractor management.
• Ability to work autonomously and manage tasks effectively.
• Conversant with IT systems for decision-making.

Responsibilities

• Manage the Assurance Team FM Audit and Assurance Plan.
• Conduct FM Audit and Assurance activities across the GPA estate.
• Manage non-conformance remediation meetings with FM Suppliers.

Skills

Client Focus

Team Working

Communication & Influence

Negotiation Skills

Education

Member of IWFM or willingness to work towards

NEBOSH Certificate

IRCA Lead Auditor Certificate ISO 45001:2018

Job description

Birmingham, Leeds, Manchester, Nottingham

Job Summary

The Government Property Agency is changing the way the Civil Service works and is at the forefront of Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The Agency is central to the delivery of key Government policies including moving 22,000 Civil Service roles out of London by 2030 and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years.

Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smart Working you will be in the vanguard of creating model working environments and promoting flexible working practices.

This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we’re a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.

The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.

To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

Job Description

Purpose and Scope

The key purpose of the Compliance Manager role is to ensure effective management arrangements for GPA FM Audit and Assurance programme across the estate. The post holder will be part of initially small team of discipline specific managers.

The Compliance Manager Will:

• Develop and Manage the GPA Operations FM Audit and Assurance Plan to ensure that the GPA monitors its statutory obligations, enabling safe working environments for GPA clients, occupiers.
• Develop and Manage the GPA Operations FM Audit and Assurance Plan to ensure that the GPA monitors GPA FM Suppliers, Landlords, and Managing Agents/Other Government Departments contractual requirements for the estate.
• Manage Audit Non-conformances with FM Suppliers to ensure a timely close out of actions.
• Promote and develop partnering audits and the use of FM Supplier audits to provide statutory compliance assurance across the estate.
  
  

External Influence

• Build and maintain effective working relationships with key supplier contacts, managing the relationship at a service delivery level.
• Build and maintain effective working relationships with clients across all relevant clusters.
  
  

Risk Management

• Contribute to the Operations and Contract Risk Registers.
• Support the FM regional managers to carry out audits, resolve key risks, taking ownership for risk mitigation where appropriate.
• Ensure that the need for expert advice is identified appropriately.
  
  

Leadership

• Lead the delivery of best in class FM Assurance services to GPA clients.
• Involve and consult with the team members to ensure that best practice and procedures are in place.
• Contribute to full team activities such as development days, team meetings etc.
• Lead relevant team training sessions.
  
  

Key Responsibilities:

• Manage the Assurance Team FM Audit and Assurance Plan.
• Carry out FM Audit and Assurance activities across the GPA estate and provide support to other audit team members as required.
• Manage the FM Audit and Assurance Non-conformance Register with GPA colleagues, FM Suppliers and Clients. Where required, escalate outstanding Non-conformances to the Assurance Lead to assist in resolution.
• Support the development and management of a reporting template with Assurance Team colleagues to be submitted in accordance with the GPA Operations FM Audit and Assurance Procedure.
• Where required, manage non-conformance remediation meetings with FM Suppliers, Landlords and Other Government Departments with the support of Assurance Team Colleagues.
• Where required participate in various training and development programs to up-skill FM staff to perform audit and assurance in accordance with the GPA Operations Audit and Assurance Procedure.
• Maintain knowledge on all required regulations and design required training programs for compliance procedures and inspect all activities.
• Manage and track all emerging standards and perform audit according to standard and organise all internal and external resources for audits.
• Work closely with FM regional managers to ensure FM Audits are effectively carried out across the estate.
• Work with clients and FM regional managers to develop their understanding of their own roles and responsibilities relating to Audit, ensuring no gaps.
• Contribute to the development of the GPA FM Strategy where relevant.
• Review of current arrangements and systems, providing recommendations for streamlined process and solutions to any identified gaps.
• Undertake any other reasonable tasks in consultation with the Assurance Lead.
  
  

Key Contacts

• Operations Directorate contacts.
• Programme Directorate, particularly Hubs colleagues.
• Other Government Departments.
• FM Service Providers.
• Landlord and Landlord Agents.
  
  

Reporting Structure

Reports to: Assurance Manager

Authority

Decision Making: Yes

Purpose and Scope

The key purpose of the Compliance Manager role is to ensure effective management arrangements for GPA FM Audit and Assurance programme across the estate. The post holder will be part of initially small team of discipline specific managers.

Key Responsibilities:

• Manage the Assurance Team FM Audit and Assurance Plan.
• Carry out FM Audit and Assurance activities across the GPA estate and provide support to other audit team members as required.
• Manage the FM Audit and Assurance Non-conformance Register with GPA colleagues, FM Suppliers and Clients. Where required, escalate outstanding Non-conformances to the Assurance Lead to assist in resolution.
• Support the development and management of a reporting template with Assurance Team colleagues to be submitted in accordance with the GPA Operations FM Audit and Assurance Procedure.
• Where required, manage non-conformance remediation meetings with FM Suppliers, Landlords and Other Government Departments with the support of Assurance Team Colleagues.
• Where required participate in various training and development programs to up-skill FM staff to perform audit and assurance in accordance with the GPA Operations Audit and Assurance Procedure.
• Maintain knowledge on all required regulations and design required training programs for compliance procedures and inspect all activities.
• Manage and track all emerging standards and perform audit according to standard and organise all internal and external resources for audits.
• Work closely with FM regional managers to ensure FM Audits are effectively carried out across the estate.
• Work with clients and FM regional managers to develop their understanding of their own roles and responsibilities relating to Audit, ensuring no gaps.
• Contribute to the development of the GPA FM Strategy where relevant.
• Review of current arrangements and systems, providing recommendations for streamlined process and solutions to any identified gaps.
• Undertake any other reasonable tasks in consultation with the Assurance Lead.
  
  

Key Contacts

• Operations Directorate contacts.
• Programme Directorate, particularly Hubs colleagues.
• Other Government Departments.
• FM Service Providers.
• Landlord and Landlord Agents.
  
  

Reporting Structure

Reports to: Assurance Manager

Authority

Decision Making: Yes

Person specification

Essential:

Experience & technical skills

• Client Focus – ability to interpret and understand business needs of clients in order to build positive relationships.
• Team working – working collaboratively in a positive manner to build trust and rapport across the GPA.
• Communication & Influence – ability to communicate effectively both verbally and in writing to gain support for initiatives and to enable solution implementation.
• Ability to work autonomously, prioritising tasks effectively in order to meet deadlines (both internal and external) and communicating progress wherever necessary.
• Conversant and competent in management of clients and contractors.
• Commitment to continuous improvement.
• Conversant with IT systems and the ability to analyse Management Information to inform decision-making.
• Practical experience in negotiation skills that have achieved positive outcomes.
  
  

Desirable

• Experience of working in a multi-client service organisation in a relevant field.
• Track record of maintaining continuous learning through CPD.
• Experience of dealing with contractors and client side relationships in a multi-client environment.
• Ability to demonstrate exceptional service delivery in a similar working environment.
• Ability to think strategically/analytically.
  
  

Qualifications & Accreditations

Essential criteria:

• Member of or willing to work towards IWFM.
  
  

Desirable Criteria:

• NEBOSH Certificate or IOSH Managing Safely qualification.
• IRCA Lead Auditor Certificate ISO 45001:2018.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation
  
  

Alongside your salary of £35,175, Government Property Agency contributes £10,190 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Generous annual leave
  
  

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued.The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Sift

The sift is due to take place week commencing 23rd June 2025.

As part of the application process, you will be asked to include a CV and a 1000-word personal statement. The personal statement should then align with the person specification.

Interview

GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact [e-mail] to discuss prior to submitting your application.

At interview, applicants will be scored against 4 behaviours - Working Together, Managing a Quality Service, Communicating and Influencing, and Delivering at Pace.

Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via [e-mail] as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [e-mail] stating the job reference number in the subject heading.

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Counter Terrorist Check (CTC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for CTC is 3 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Andrew Butt
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact [e-mail]

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:

Click here to visit Civil Service Commission