Workplace Experience Coordinator (On-Site)

Scotiabank; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading bank in the Americas seeks a Workplace Experience Coordinator to enhance client experiences and provide administrative support. This role requires strong communication and organizational skills, with a commitment to fostering an inclusive work environment. Candidates should have a minimum of 2 years in customer service or hospitality.

Qualifications

• Minimum 2 years of experience in customer service or hospitality.
• Strong verbal and written communication skills.
• Ability to prioritize multiple tasks.

Responsibilities

• Promote a customer-focused culture and manage visitor experiences.
• Provide administrative support to senior leadership.
• Act as backup for other reception areas.

Skills

Customer Service Excellence

Communication Skills

Organizational Skills

Interpersonal Skills

MS Office Proficiency

Tools

Office Space Facility Management tools

Job description

Requisition ID: 221557

Join a purpose-driven, results-oriented team committed to an inclusive and high-performing culture.

Purpose:

As part of the Operations team, the Workplace Experience Coordinator supports key functions that ensure our Business Lines operate smoothly. You will be the front-line support to multiple teams, delivering exceptional service to clients and employees. The Scotiabank Bay Adelaide Centre is a modern workspace shared by a diverse population with a common purpose. This role requires skills in service delivery, communication, and administration to support and maintain productivity among employees and visitors.

Is this role right for you? In this role, you will:

Client Experience:

• Promote a customer-focused culture to strengthen client relationships and leverage broader bank connections, systems, and knowledge.
• Greet visitors and support a first-class client and guest experience by acting as the main point of contact upon arrival. Notify employees of guest arrivals.
• Become knowledgeable about all aspects of space, technology, and business lines to address client questions and needs, creating a welcoming environment.
• Manage and review the Visitor Management System to prepare for appointments and bookings. Direct clients to appropriate locations or notify employees of arrivals and assistance needs.
• Answer calls professionally, promptly, and courteously.
• Maintain a clean desk and reception area according to policy.

Administrative Support:

• Assist Senior Leadership with meeting room bookings, setup, technology, catering, and maintaining the reception area and coffee station.
• Handle deliveries, courier arrangements, and inbound messages.
• Support security tasks such as badge distribution, key responsibilities, and daily access control. Report suspicious activity.
• Provide general administrative support and assist with ad-hoc projects as needed.
• Manage shared inboxes as the primary support contact.
• Handle equipment management, troubleshoot office technology, and liaise with vendors for maintenance.

Other Responsibilities:

• Act as backup staff for other reception areas and operation coordinators during absences.
• Perform additional administrative or project duties as assigned.
• Consider the Bank’s risk appetite and culture in daily activities and decisions.
• Strive for efficient operations aligned with Scotiabank’s values, conduct, and controls, ensuring compliance and risk management.
• Support a high-performance, inclusive work environment.

Skills and Qualifications:

• Minimum 2 years of relevant experience in customer service or hospitality, or equivalent.
• Proven customer service excellence.
• Strong verbal and written communication skills.
• Excellent organizational skills, with the ability to prioritize multiple tasks.
• Ability to work independently and collaboratively.
• Strong interpersonal skills for effective internal and external interactions.
• Intermediate proficiency in MS Office (Word, Excel, Outlook, OneNote, Teams).
• Basic knowledge of Office Space Facility Management tools.
• Understanding of conference technology and video conferencing; willingness to learn.
• Responsive to changing priorities and schedules.

Working Conditions:

37.5 hours per week, scheduled Monday to Friday within core hours (e.g., 7:30 am - 4:00 pm, 9:00 am - 6:00 pm, etc.). Flexibility for extended hours based on business needs. The role is primarily sedentary, involving computer work.

Location:

Canada, Ontario, Toronto

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future." We support our customers, families, and communities with a broad range of financial services.

We value the diverse skills and experiences each individual brings. We are committed to an inclusive environment. If you require accommodations during the recruitment process, please inform our recruitment team. For technical assistance, click here. Candidates must apply online. We appreciate all applicants, but only those selected for interviews will be contacted.