Workplace Experience Coordinator

Cushman & Wakefield; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Workplace Experience Coordinator to enhance employee engagement and productivity. This role involves providing exceptional support to employees, ensuring workspace readiness, and proactively addressing issues. The ideal candidate will demonstrate strong communication skills and emotional intelligence, making a positive first impression on all visitors. Join a dynamic team committed to creating an optimal work environment where employees can thrive. If you are organized, proactive, and passionate about enhancing workplace experiences, this is the perfect opportunity for you.

Qualifications

• 2+ years in real estate, hospitality, or customer service required.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide high touch support to employees and guests in the workplace.
• Ensure workspace readiness and proactively identify issues.

Skills

Communication

Emotional Intelligence

Organizational Skills

Proactivity

Integrity

Professionalism

Resilience

Technology Proficiency

Education

2 years of related work experience

College degree

Tools

Microsoft Suite

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

The Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

The Experience Coordinator will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the “eyes and ears” of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

Job Description

Essential functions and responsibilities:

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the “eyes and ears” of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities.
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

Key Competencies

• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels.
• EQ – Showcase exceptional emotional intelligence and empathy.
• Organized – Detail oriented, confident, self-starter with exceptional organizational skills.
• Proactive – Maintain a “can do” mentality with the ability to act with minimal information.
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient – Ability to work under pressure, while acting in a calm manner.
• Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree.