Workplace Experience Coordinator

Cushman Wakefield Multifamily; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Cushman Wakefield is seeking a Workplace Experience Coordinator in Ottawa to enhance employee productivity and satisfaction in the workplace. The role requires proactive support and daily management of workspace readiness, ensuring a welcoming environment while fostering strong relationships across departments.

Qualifications

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or customer service.
• Exceptional communication skills with the ability to connect with all levels of personnel.
• Demonstrated integrity and accountability.

Responsibilities

• Provide high touch support to employees in the workplace.
• Maintain daily space readiness ensuring workspaces are properly equipped.
• Proactively identify and solve workplace issues before they impact employees.

Skills

Communication

Emotional Intelligence

Organizational Skills

Proactive Attitude

Professionalism

Resilience

Technology Proficiency

Education

College Degree

Tools

Microsoft Suite

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

The Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.
The Experience Coordinator will be responsible for a dedicated zone or building, acting as the first line of response for all employee questions and needs in that zone or building. This individual will also be responsible for ensuring daily space readiness, so employees can be productive without friction or challenges. The Ambassador will function as the âœeyes and earsâ of the workplace - proactively identifying and solving issues before they pose a challenge to an employee.

Job Description

Essential functions and responsibilities

• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Provide a warm welcome to all employees and guests, leaving them with a positive and professional first impression.
• Cultivate and maintain trusted relationships with end users and cross functional colleagues.
• Act as the first line of response to user questions, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are properly equipped and employee ready.
• Function as the âœeyes and earsâ of the workspace and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.
• Help educate employees and visitors on equipment, processes, space use, workplace protocols, and etiquette.
• Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with managers, as relevant.
• Follow escalation protocols, having all required knowledge of cross functional teamsâ responsibilities
• Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions.

Key Competencies

• Communication â“ Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• EQ â“ Showcase exceptional emotional intelligence and empathy
• Organized â“ Detail oriented, confident, self-starter with exceptional organizational skills
• Proactive â“ Maintain a âœcan doâ mentality with the ability to act with minimal information
• Character â“ Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen.
• Professional â“ Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient â“ Ability to work under pressure, while acting in a calm manner
• Technology Proficiency â“ Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important experience and education

• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, customer service or a college degree

The compensation for the position is: $28.00 - $28.00 CAD Hourly Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us. Cushman & Wakefield sâengage à respecter lâÃquità en matière dâemploi. Notre objectif est dâoffrir un milieu de travail diversifiÃ, inclusif et exempt dâobstacles. Si vous êtes une personne handicapÃe et que vous avez besoin de recevoir lâoffre dâemploi dans un autre format ou dâaccÃder à toute autre mesure dâadaptation au cours du processus dâembauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous. INCO: âœCushman & Wakefieldâ