Workplace Experience Coordinator

Cushman & Wakefield; Mississauga; On-site; CAD 44,000 - 53,000; Full time

Job summary

A leading facilities management firm seeks a Workplace Experience Coordinator in Mississauga. You'll coordinate the workplace experience program to enhance employee engagement using technology and design. The ideal candidate is customer-focused with experience in hospitality or tenant services. Join a dynamic team in a fast-paced environment to ensure associates feel productive and happy.

Qualifications

• A minimum of 3 years of work experience in an administrative, hospitality or tenant services capacity.
• Ability to work in a high-paced environment.
• Previous customer service experience.

Responsibilities

• Provide high touch support to associates according to guidelines.
• Act as the first response to related concerns.
• Ensure workspace readiness and safety.

Skills

Communication

Organization

Resilience

Customer Service

Proactiveness

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Job Title

Workplace Experience Coordinator

Job Description Summary

The Workplace Experience Coordinator will be a key member of the Cushman & Wakefield onsite account team for the client. This individual will be responsible for coordinating a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in the workplace. The Workplace Experience Coordinator will leverage employee data (both quantitative and qualitative) to coordinate a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. The ideal candidate will be forward-thinking and hospitality-focused, have comfort working with emerging technology, and can support facilities management and operations professionals in a faced-paced office environment.

Job Description

Essential functions and responsibilities

• Provide high touch support to associates in the workplace according to the Workplace Experience Guidelines. This includes providing associates with tools, support, information, and wayfinding.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required. Work with other teams for more complicated issues all while tracking the issue to completion.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and associated ready.
• Provide support for associates transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns, and suggestions from associates are addressed and conduct follow-up, if needed.
• Obtain the voice of the customer (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Help support safety guidelines, best practices, and standards for employees and cross-functional service teams.
• Assist Facilities team with adhoc requests such as meeting/event planning, submitting work orders and monitoring completion to ensure SLA’s are met and overseeing vendors liaising with AFM and building operators.
• Interact with other Workplace Experience Coordinators on account. Attend regular team meetings. Represent Canada in those discussions.

Key Competencies

• Communication - Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• Organized - Detail oriented, confident, self-starter with exceptional organizational skills
• Proactive - Maintain a “can do” mentality with the ability to act with minimal information
• Character - Demonstrate integrity, accountability, self-awareness and strong work ethics. Showcase strong business acumen
• Professional - Project an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient - Ability to work under pressure, while acting in a calm manner
• Competency in Microsoft Office Suite (Word, Excel, Teams, PowerPoint, and Outlook) required
• Must be able to use laptop, mobile devices and wireless technologies
• Detail oriented, confident, self-starter with exceptional organizational skills
• Demonstrate integrity, accountability, self-awareness and strong work ethics
• Showcase exceptional emotional intelligence and empathy

Important education · High school diploma or a General Equivalency Diploma (GED) required Important experience

• A minimum of 3 years of work experience in an administrative, hospitality or tenant services capacity

• Ability to work in an ever-changing high paced work environment

• Previous customer service experience

• Prior experience working in the facilities/property management, commercial real estate, hospitality or professional services industries preferred

Additional eligibility qualifications

• Computer proficiency with Microsoft Office Suite (MS Word, Excel, Teams and PowerPoint)

• Demonstrated ability to exercise good judgment

• Excellent interpersonal skills

• Ability to work a flexible schedule as needed

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

AAP/EEO statement

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note : This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

The compensation for the position is: $44,737.87 - $52,632.79 Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [e-mail]. Please refer to the job title and job location when you contact us. Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [e-mail]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous. INCO: “Cushman & Wakefield”