Workplace Concierge

BGIS; Markham; On-site; CAD 44,000 - 52,000; Full time

Job summary

BGIS seeks a Workplace Concierge to partner with facilities and client teams, delivering hospitality and space-occupancy services for employees and visitors. You will advise on the office environment, assist with meeting spaces, and coordinate access and directions.

The role emphasizes customer service, teamwork, and the ability to adapt to events and busy periods while upholding workplace standards and safety policies.

Qualifications

• University degree or 1-3 years’ relevant experience.
• Ability to align priorities with client goals and outcomes.
• Service-oriented with a can-do attitude in all circumstances.
• Sound judgment, decision-making and direction.
• Comfortable handling issues and people.

Responsibilities

• Greet visitors, explain office space and how to use meeting rooms and reservation system.
• Support workplace experience in designated lobby areas and assist with inquiries.
• Know workplace amenities and communicate them confidently to staff and guests.
• Assist with minor event planning and meeting space setup; lift up to 50 lbs.
• Submit work orders for facilities and cleanliness for timely response.
• Ensure health and safety guidelines are followed and report violations.
• Primarily Monday–Friday daytime hours with flexibility for events.

Skills

Client facing

Hospitality

Event planning

Meeting space setup

Customer service

Communication skills

MS Office

Multi-tasking

People skills

Attention to detail

Flexibility

Work under pressure

Teamwork

Self-starter

Pro-active

Organizational skills

Education

University degree or 1-3 years’ experience

Tools

MS Office

Job description

JOB DESCRIPTION

The role of the Workplace Concierge will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees and visitors. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and any other applicable amenities. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, event space coordination, and space occupancy. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Key Duties & Responsibilities

Client Support

• High-end client facing role, and the go-to person for the workplace strategy program in the office environment.
• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
• Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
• Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
• Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Knowledge & Skills

• University degree or 1-3 years’ of job-related relevant experience.
• Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
• Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
• Able to exercise sound judgement, make decisions, and provide direction.
• Comfortable dealing with issues and people.
• Strong written and verbal communication skills in English presented in a professional manner.
• Strong computer skills, including MS suite of software working on laptop, tablet and phone.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution-based.
• Strong organization skills and enjoy multi-tasking.
• Be flexible and responsive to real-time requests.
• Detail oriented and accurate.
• Ability to work under pressure while meeting deadlines.
• Highly mobile role, requiring inspection of large areas on multiple floors.
• Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

• None required.

This is a regular, full-time position with a salary range of $44,303 - $52,121 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.