Workforce Planning Analyst

FortisBC Inc.; Prince George, Burnaby, Trail; Híbrido; CAD 48.000 - 56.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible work program

Resumo da vaga

FortisBC Inc. in Prince George, Burnaby and Trail seeks a Workforce Planning Analyst to forecast staffing needs and publish schedules across multiple sites. You’ll monitor operations, manage shift bids and produce reports to improve service levels for Gas and Electric contact centers and Billing Operations.

You will leverage NICE WFM, NICE CxOne, and advanced Excel; Power BI is a plus. The role offers flexible work options and a strong benefits package, supporting a safe, inclusive culture and

Qualificações

• Bachelor’s degree or diploma in a related discipline plus 2–3 years in a call centre or equivalent.
• Valid BC Driver’s License.
• Working knowledge of workforce management systems.
• Advanced MS Excel skills; Power BI is an asset.
• Ability to communicate effectively, work independently and in a team.

Responsabilidades

• Forecast short- and long-term staffing requirements.
• Develop and publish schedules across multiple sites and classifications.
• Monitor real-time operations and workload to align resources with demand.
• Administer shift bids, vacation bids and schedule changes.
• Produce and enhance reports to identify trends and opportunities.
• Provide scheduling recommendations using historical data and forecasting.
• Maintain relationships with operational teams across sites.
• Support day-to-day workforce management activities.

Conhecimentos

Forecasting

Scheduling

Data analysis

Communication

Independence

Formação

Bachelor's degree or diploma in related discipline

Ferramentas

NICE WFM

NICE CxOne

MS Excel

Power BI

Descrição da vaga

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Workforce Planning Analyst

Location:

Prince George, BC, CA Burnaby, BC, CA Trail, BC, CA

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Temporary
Expected Hiring Range: $34.51to $40.56 Hourly
Short-term Incentive Eligible: No
Workplace Flexibility:Yes
Temp Duration: till approx Jan 14, 2028
Posting End Date: Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

Do you have the analytical expertise to develop accurate forecasts and transform data into actionable workforce planning insights?

Are you a strategic thinker with a knack for looking at the bigger picture?

Are you a master scheduler with an ability to put on the right staff at the right time to ensure our business runs smoothly?

If so, look no further! We want to hear from you! We’re looking for new talent to join us as we reinvent the future of energy. As part of our Workforce Planning team, you’ll join a diverse team of employees we can’t do without!

If you like meaningful work, a dynamic environment and forward-thinking colleagues, build your career with us. Let’s rethink energy together.

As our Workforce Planning Analyst, you are responsible for the short and long term scheduling and forecasting needs for our Gas and Electric contact centre(s) and Billing Operations. You will ensure that we are able to deliver quality service and great experiences to our customers and our staff by having the right number of staff at the right time.

In this role, you will:

• Forecast short- and long-term staffing requirements.
• Develop, maintain, and publish schedules across multiple sites and job classifications.
• Monitor real-time operations and workload queues to ensure resources align with customer demand.
• Administer shift bids, vacation bids, schedule changes, and related workforce processes.
• Produce, analyze, and enhance reports to identify trends, gaps, and operational opportunities.
• Provide scheduling recommendations for training, meetings, and other planned activities using historical data and forecasting insights.
• Maintain effective working relationships with operational teams and stakeholders across sites.
• Support day-to-day workforce management activities, including shift trades, medical appointments, and schedule updates.

What it takes:

• Bachelor’s degree or diploma in a related discipline from a recognized program plus 2 to 3 years recent, related experience in a call centre environment or an equivalent combination of education, training and experience.
• Valid BC Driver’s License
• Working knowledge of workforce management systems is required.
• Working knowledge of NICE WFM & NICE CxOne is an asset.
• Advanced level skills in MS Excel.
• Working knowledge of Power BI is an asset.
• Demonstrated ability to develop and analyze complex reports and develop performance related reporting.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Being able to work independently and part of the team.
• Experience with working in an unionized or regulatory environment will be an asset

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles .