Workforce Manager Service Consultant/Consultant (e) en support Workforce Manager

Fairygodboss; Dartmouth; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Ongoing training and development opportunities

Tuition reimbursement program

Supportive inclusive environment

Job summary

Fairygodboss is hiring a Workforce Manager Service Consultant in Dartmouth, Nova Scotia. You'll partner with clients, ensuring optimal use of the Workforce Manager product and provide crucial technical support.

The ideal candidate has excellent customer service skills, is bilingual in French and English, and possesses strong communication abilities. You will enjoy a supportive environment with focus on mental health and ongoing development opportunities.

Qualifications

• Excellent written and verbal communication and presentation skills.
• Proven track record delivering excellent customer service.
• Ability to work in a team environment.

Responsibilities

• Partner with clients to understand product challenges.
• Resolve software and hardware questions for clients.
• Provide guidance during firmware changes.

Skills

Customer service excellence

Communication skills

Teamwork

Attention to detail

Bilingual (French and English)

Education

Post-secondary education or equivalent diploma

Job description

Workforce Manager Service Consultant

ADP is hiring a Workforce Manager Service Consultant. In this role you will serve a portfolio of client accounts, ensuring optimal use of the Workforce Manager product and providing technical and analytical support for client day‑to‑day operations.

Responsibilities

• You will partner with clients to truly understand their product challenges and related needs, solve those challenges, and build long‑term trust.
• Take ownership of client configuration and work with other teams to deliver best‑in‑class service.
• Become the most credible resource, focusing on analyzing the client’s existing systems, interface requirements, and business processes.
• Act as a team player, asking questions to other members of the client project team, sales, and client service.
• Own issues and gaps between client requirements and the Workforce Manager product and collaborate with other teams/streams to resolve them.
• Provide guidance to the client during firmware changes and guide them on new feature releases.
• Resolve software and hardware questions for clients using Workforce Manager and other ADP Time and Attendance products.

Requirements

• Proven track record delivering excellent customer service.
• Experience servicing a portfolio of clients (Payroll, Benefits, Time & Attendance preferred).
• Excellent written and verbal communication and presentation skills.
• Excellent soft skills: de‑escalation, prioritization, organization.
• Ability to work in a team environment.
• Fundamental understanding of hardware (routers, switches, etc.).
• Attention to detail and excellent time‑management skills.
• Post‑secondary education or equivalent diploma.
• Bilingual – French and English.

Benefits & What You’ll Love Working Here

• Focus on mental health and well‑being; support for personal well‑being.
• Opportunity to give back and create a positive impact in communities.
• Ongoing training, development opportunities, and tuition reimbursement program.
• Innovation, problem‑solving, and shaping the future of work cooperatively.
• Flexibility to balance work and personal time.
• Global networking opportunities with operations around the world.
• Supportive inclusive environment with Business Resource Groups.

Diversity, Equity, Inclusion & Equal Employment Opportunity Statement

ADP affirms that inequality is detrimental to our associates, clients, and communities. We commit to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, veteran status or disability. ADP does not discriminate based on disability and supports an inclusive workplace where associates excel based on merit.

Ethics Statement

ADP has a long history of operating with the highest ethical standards and full compliance with applicable laws. Our people uphold our values with integrity and respect.