Workforce Management Analyst - Full-time

CareerArc; Old Toronto; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An innovative organization is seeking a Workforce Management Analyst to enhance operational efficiency through effective workload forecasting and staff scheduling. This hybrid role offers the chance to collaborate with various stakeholders and contribute to the development of a robust Workforce Management framework. Your analytical skills will be crucial in identifying opportunities for improvement while ensuring compliance with collective agreements. If you are passionate about optimizing workforce processes in a dynamic healthcare environment, this position provides an exciting opportunity to make a meaningful impact.

Qualifications

• 3 years experience in workforce oversight, including rotations/schedules.
• Demonstrated experience in the health care system is essential.

Responsibilities

• Forecast workload requirements and develop staff rotations.
• Conduct data analysis for improving efficiency in Home Care Programs.

Skills

Advanced Microsoft Excel skills

Business Intelligence applications

WFM framework knowledge

Excellent communication skills

Strong attention to detail

Education

Post-Secondary education in a Business Program

Tools

Procura

Cognos

WFM Excel Macros

Job description

Requisition Details

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Workforce Management
Number of Hours Bi-Weekly: 75
Work Schedule: Days

Location: This is a hybrid remote/work-from-home position, and the successful candidate must reside in Ontario. On-site attendance is required periodically in the Peel Region.

Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary:

The Workforce Management Analyst (WFMA) is responsible for forecasting workload requirements for their respective sites and developing staff rotations that align with the collective agreement and meet each site’s program needs. This position is responsible for supporting the Manager Workforce Management with implementing and maintaining the Workforce Management (WFM) framework and process within the province.

Key Responsibilities:

• Responsible for following the WFM processes including forecasting, developing optimal rotations, and capacity planning for all Home Care Programs.
• Facilitates site weekly and monthly WFM production meetings.
• Promotes workforce management process to all stakeholders across the site and provides awareness of WFM framework.
• Participates in process improvement with Manager Workforce Management and other stakeholders updating, documenting the WFM training manual.
• Conducts Ad hoc and regular data analysis to identify opportunities to improve effectiveness & efficiencies, as part of defined projects.
• Provides necessary notice/recommendation to site management related to hiring and training new service providers and CSA’s in order to maintain appropriate and cost efficient FTE counts.
• Possesses in-depth understanding of KPI performance for all sites and provides recommendations for improvements.
• Conducts analysis and develops rotational schedule and communication with the union groups and appropriate staff.
• Ensures developed schedules are in compliance with the collective agreement specific to the program.
• Provides support and input for future Collective Agreement negotiations.
• Participates in site labor management meetings.
• Trend visits volume patterns and adjusts staffing levels accordingly.
• Monitors trends of turnover to use data for future forecasts.
• Provides data and reports to support the annual budget preparation process and funder reports as required.
• Other duties assigned by the Manager Workforce Management.

External and Internal Relationships:

• Collaborates effectively with the workforce management, site staffing administrator and site management team.
• Provides guidance to DED/SNR Manager and Nurse Managers in all areas relating to Workforce Management.
• Facilitates discussions with relevant internal and external stakeholders to determine requirements of programs and projects.

Education, Designations and Experience:

• Post-Secondary education in a Business Program.
• 3 years previous experience in workforce oversight including a minimum of 1 year experience creating and maintaining rotations and/or schedules.
• Demonstrated experience in the health care system.
• Experience with a unionized environment is considered an asset.

Skill Requirements:

• Advanced Microsoft Excel skills.
• Capable with Business Intelligence applications.
• Knowledgeable of the WFM framework and related tools such as Procura, Cognos, and WFM Excel Macros.
• Excellent communication skills.
• Strong attention to detail.

Other:

• A current and original copy of a satisfactory Criminal Records Check.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• May be required to wear Personal Protective Equipment.

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.