Worker's Compensation Case Manager Virtual- Canada

Alight Solutions; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in Ontario is seeking a Case Manager to assist employees with workplace injury claims and facilitate their return to work. This role requires strong communication skills, relevant certifications, and prior experience in claims management. The successful candidate will manage claims, coordinate interventions, and liaise with provincial boards, while contributing to a comprehensive rewards package and growth opportunities.

Benefits

Competitive total rewards package

Continuing education & training

Career growth opportunities

Qualifications

• Experience in workers' compensation claims management.
• Knowledge of workers’ compensation statutes and procedures.
• Education in a related field is an asset.

Responsibilities

• Manage workplace injury claims to minimize time-loss.
• Coordinate case management activities for return to work.
• Facilitate 3rd party interventions and maintain communication with stakeholders.

Skills

Claim Management

Communication

Coordination

Interpersonal Skills

Education

Paralegal License

CHRP Designation

Insurance Certificate

Tools

Microsoft Word

Excel

Outlook

Job description

Reporting to the Manager, Worker’s Compensation, you are responsible for assisting employees on behalf of the employer when the employee is off work, or at risk of being off work, due to a workplace injury. The case manager assesses any barriers to a successful and timely return to work and engages with stakeholders to implement strategies to address those identified barriers and support return to work or an appropriate alternative plan.

Essential Functions

• Meeting with clients to review internal workplace injury issues
• Managing workplace injury claims, minimizing time-loss and claim costs through early intervention and proactive coordination of services
• Ensuring regular and open lines of communication with clients, injured workers, and the provincial Worker’s Compensation Boards
• Liaising with the provincial Workers’ Compensation Boards
• Reviewing claim files
• Interpreting provincial workers’ compensation legislation, policies, and procedures
• Filing reports of injury, identifying appeal issues, drafting letters of objection
• Coordinating case management activities including developing, implementing, and monitoring return to work and rehabilitation strategies
• Facilitating 3rd party interventions (functional capacity evaluations, independent medical evaluations)

Qualifications

• Paralegal license or CHRP designation is a requirement.
• Work experience in a workers’ compensation claims management capacity either in an in-house capacity at a private company or in a third-party consulting capacity with corresponding knowledge of workers’ compensation statutes, policies, and procedures, and workplace health and safety would be an asset.
• Familiarity with Microsoft Word, Excel, and Outlook.

Additional Assets :

• Education, preferably in a related field, or a human resource and / or health and safety and / or insurance certificate-designation are assets. In the absence of these qualifications, significant consideration will be given to applicants with claims management experience.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Pay Transparency Statement : Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification / credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and / or incentive eligibility are determined by role and level.