Work@Home Customer Service Representative

HGS; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global leader in customer experience management is seeking a Customer Relations Associate to join their remote team. This role involves handling customer inquiries, resolving issues, and delivering top-notch service. Candidates should have a strong customer service background and excellent communication skills. The position offers competitive pay and flexible scheduling within a supportive environment.

Benefits

Competitive hourly and overtime pay

Comprehensive medical, dental, and vision benefits

Employee assistance programs

Flexible scheduling

Career growth opportunities

Supportive environment

Qualifications

• At least 6 months of customer service experience is required.
• Excellent English communication skills, both oral and written.
• Comfortable working from home with a hard-wired internet connection.

Responsibilities

• Field billing inquiries and process payments.
• Identify customer needs through active listening.
• Own and resolve customer issues effectively.
• Document interactions and create requests for unresolved issues.
• Generate exceptional customer experiences.

Skills

Customer service experience

Active listening

Problem-solving

Communication skills

Empathy

Technical proficiency

Job description

Job Description

Your Impact : As a Customer Relations Associate, you’ll work in a collaborative environment with the goal of making a positive impact on people's day. We will train you to become an expert in delivering excellent customer experiences. Your responsibilities include fielding billing inquiries, identifying customer needs, addressing concerns, processing payments, and exercising emotional intelligence to enhance customer satisfaction. What does a day in the life of a Customer Care Representative look like?

• Communicate with customers via inbound calls regarding billing, payments, services, promotions, and service changes.
• Identify customer needs through active listening to answer questions, troubleshoot, or recommend products based on needs.
• Own and resolve customer issues with a consultative approach.
• Use multiple systems to research products, services, and solutions.
• Document interactions and outcomes, creating requests if issues cannot be resolved immediately.
• Create a "WOW" factor in every interaction through exceptional communication, ownership, and prompt service.
• Participate in regular coaching sessions to meet performance indicators.

Why choose us?

HGS is a global leader in customer experience management, employing over 44,000 people across 7 countries. Our mission is to make our clients more competitive by providing exceptional experiences. With a people-first philosophy and serving over 900 brands, HGS offers a great environment to build your future. Benefits include:

• Competitive hourly and overtime pay
• Comprehensive medical, dental, and vision benefits
• Employee assistance programs
• Flexible scheduling
• Career growth opportunities
• A supportive, people-focused environment for lasting connections

What we are looking for :

We seek a product-savvy and problem-solving individual who adopts a consultative approach to resolving issues. If you are compassionate, energetic, bold, and eager to make a difference, this role is for you! Please note: This is a work-from-home position and does not qualify for the Atlantic Immigration Pilot Program or the Provincial Nominee Program.

Requirements

• You are at least 18 years old.
• You can work between 7 AM and 12 AM EST with flexibility for changing business needs.
• You have at least 6 months of customer service experience and value coaching/feedback.
• You have troubleshooting experience and take ownership of resolutions.
• You demonstrate a caring, supportive, and friendly demeanor with confidence and urgency.
• You are computer savvy, comfortable at a desk with multiple monitors.
• You are results-oriented, able to recommend solutions.
• You possess excellent English communication skills, both oral and written.
• You are comfortable working from home with a suitable space and a hard-wired internet connection.