Work from Home – French Bilingual Tax Professional | Victoria, CA

Intuit; Victoria; Remote; CAD 60,000 - 80,000; Full time

Job summary

Une plateforme technologique financière recherche un(e) professionnel(le) bilingue en fiscalité pour un rôle à distance. Vous assisterez les clients dans la préparation de leurs déclarations fiscales, en utilisant TurboImpôt, tout en assurant un service client de qualité. Ce poste exige une expérience en préparation fiscale et d'excellentes compétences en communication. Des horaires flexibles sont offerts.

Benefits

Salaire compétitif

Primes basées sur la performance

Avantages sociaux

Qualifications

• Minimum de 2 années d'expérience professionnelle rémunérée en préparation fiscale.
• Capacité à fournir un CRA RepID et à utiliser le service Représenter un client.
• Compétences en service clientèle excellentes.

Responsibilities

• Aider les clients à remplir leurs déclarations fiscales en utilisant TurboImpôt.
• Utiliser des sites gouvernementaux et des ressources professionnelles pour fournir des réponses précises.
• Gérer les demandes concernant les produits et logiciels.

Skills

Service client

Analyse et résolution de problèmes

Communication écrite et verbale

Job description

Work from Home – French Bilingual Tax Professional

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• Assist clients in completing their tax returns using TurboImpôt, providing guidance and reviewing their submissions.
• Use government websites, professional resources, and team expertise to find accurate answers and communicate them clearly to clients.
• Manage inquiries about products and software, ensuring a high level of customer satisfaction.
• Document interactions and maintain accurate records of client engagements.

Qualifications:

• Minimum of 2 years paid professional tax preparation experience.
• Ability to provide CRA RepID and use the Représenter un client service.
• Experience with complex personal tax returns, including employment, self-employment, rental income, investments, foreign income, and credits/deductions.
• Excellent customer service skills and ability to interact professionally via video and audio tools.
• Willingness to work a flexible schedule of at least 20 hours per week.

Preferred Qualifications:

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities:

• Understanding of tax laws and concepts, with a proactive approach to learning and adapting to changes.
• Strong communication skills, both written and verbal, with active listening skills.
• Ability to analyze and resolve complex issues, escalating when necessary.
• Curiosity and commitment to continuous learning, resourcefulness in seeking solutions.
• Basic technical troubleshooting skills and familiarity with necessary tools.

Intuit offers a competitive salary, performance-based bonuses, equity rewards, and benefits. The pay range varies by location and experience, with ongoing efforts to ensure pay equity across categories of ethnicity and gender.

How you will lead

• Assist clients in filling out their income tax returns using TurboImpôt, providing advice and reviewing completed returns.
• Use government websites, professional resources, and team expertise to find accurate answers in understandable terms.
• This is a virtual role involving direct customer interaction via advanced video communication tools, with documentation of interactions for accurate record-keeping.

Note: This job posting is active and open for applications.