Work from Home - French Bilingual Tax Expert | Joliette, CA

Intuit; Joliette; Remote; CAD 60,000 - 80,000; Part time

Job summary

Une entreprise technologique financière recherche un Expert Fiscal Bilingue pour aider les clients à préparer leurs déclarations fiscales en utilisant TurboTax. L'idéal est d'avoir au moins deux ans d'expérience en préparation fiscale. Le poste nécessite d'excellentes compétences en service client et en communication. Un salaire compétitif et des avantages sont offerts, avec une fourchette de salaire variant de 24,50 $ à 33,50 $ de l'heure selon la région.

Benefits

Salaire compétitif

Primes et récompenses en actions

Avantages sociaux

Qualifications

• Minimum de 2 ans d'expérience professionnelle en préparation de déclarations fiscales.
• Capacité à fournir un RepID CRA pour des services de représentation client.
• Expérience avec des logiciels fiscaux pour des situations fiscales personnelles complexes.

Responsibilities

• Assister les clients dans la préparation de leurs déclarations fiscales en utilisant TurboTax.
• Interagir avec les clients via des outils de communication vidéo avancés.
• Maintenir des enregistrements précis de toutes les interactions.

Skills

Conseil fiscal

Service client

Utilisation d'outils de communication vidéo

Résolution de problèmes complexes

Compétences en écriture et communication verbale

Tools

TurboTax

Logiciels fiscaux professionnels

Job description

Work from Home - French Bilingual Tax Expert

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities include:

• Providing tax advice and reviewing personal tax returns for clients preparing their taxes themselves, including full return preparation and managing product/software inquiries.
• Utilizing government websites, professional resources, and team expertise to find and deliver the correct answers in understandable terms.
• Interacting with clients via advanced video communication tools and maintaining accurate records of all interactions.

Qualifications:

• Minimum of 2+ years paid professional tax preparation experience.
• Ability to provide CRA RepID for client representation services.
• Experience with professional tax software for complex personal tax situations.
• Strong customer service skills and ability to communicate effectively via video and audio tools.
• Willingness to work a flexible schedule of at least 20 hours per week.

Additional assets:

• Experience preparing Business (T2) and Quebec (TP1) tax returns.

Skills & Abilities:

• Fundamental understanding of tax laws and concepts, with a commitment to ongoing learning.
• Effective written and verbal communication skills, with active listening and empathy.
• Ability to understand and resolve complex client issues, escalating when necessary.
• Curiosity and resourcefulness in seeking solutions and learning new tools.
• Basic troubleshooting skills and interest in technical tools.

Intuit offers a competitive salary based on experience, skills, and location, with additional bonuses, stock rewards, and benefits. The salary range varies by region, e.g., PEI, BC, Nova Scotia from $24.50 to $33.50 per hour. We promote pay equity through regular comparisons across categories of ethnicity and gender.

How you will lead

• Assist clients in completing their tax returns using TurboTax, providing guidance and reviewing self-prepared returns.
• Use government resources and team expertise to deliver clear, understandable answers.
• This is a virtual customer-facing role utilizing advanced video communication tools, with documentation of interactions for accurate record-keeping.