Work from Home - French Bilingual Tax Expert | Beauceville, CA

Intuit; Beauceville; Remote; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise de technologie financière recherche un expert fiscal bilingue français pour aider les clients à compléter leurs déclarations fiscales via TurboTax. Vous interagirez avec les clients par vidéo et fournirez des conseils sur la fiscalité. Une expérience de 2 ans en préparation fiscale est requise, ainsi que d'excellentes compétences en service client.

Qualifications

• Minimum de 2 ans d'expérience professionnelle rémunérée en préparation fiscale.
• Capacité à fournir votre RepID pour les services de représentation des clients.
• Excellentes compétences en service client et en interactions vidéo.

Responsibilities

• Aider les clients à compléter leurs déclarations fiscales en utilisant TurboTax.
• Utiliser des ressources professionnelles pour livrer la bonne réponse aux clients.
• Interagir avec les clients via des logiciels de communication vidéo.

Skills

Compétences en communication

Expertise fiscale

Résolution de problèmes complexes

Job description

Work from Home - French Bilingual Tax Expert

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities:

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

What you'll bring:

• Minimum of 2+ years of paid professional tax preparation experience.
• Ability to provide your CRA RepID for client representation services.
• Experience with professional tax software for complex personal tax returns.
• Passion for helping clients navigate taxation complexities and enhancing customer satisfaction.
• Excellent customer service skills, confident in video and audio interactions.
• Willingness to work a flexible schedule with at least 20 hours per week.

Additional qualifications:

• Experience with Business Tax (T2) returns.
• Experience with Quebec Tax (TP1) returns.

Skills & Abilities:

• Tax Expertise: Understanding of tax laws and concepts, proactive in learning about updates.
• Effective Communication: Strong written and verbal skills, active listening.
• Complex Problem Solving: Ability to understand and resolve client issues or escalate appropriately.
• Resourcefulness: Curiosity for continuous learning, following procedures, seeking solutions.
• Technical Skills: Basic troubleshooting and familiarity with relevant tools.