Work from Home – French Bilingual Tax Advisor | Victoria, CA

Trafigura; Victoria; Remote; CAD 60,000 - 80,000; Part time

Job summary

Une entreprise de technologie financière de premier plan recherche un conseiller fiscal bilingue français pour aider les clients à remplir leurs déclarations fiscales via TurboImpôt dans un rôle à distance. Le candidat idéal possède au moins 2 ans d'expérience en préparation fiscale, d'excellentes compétences en service client et la capacité de fournir des conseils clairs et précis. La rémunération varie entre 24,50 $ et 33,50 $ de l'heure, selon l'expérience et la localisation.

Benefits

Paquet compensation compétitif

Possibilité de bonus

Qualifications

• Minimum de 2 ans d'expérience en préparation fiscale professionnelle.
• Capacité à fournir son numéro CRA RepID pour des services de représentation.
• Passion pour aider les clients à naviguer dans les complexités fiscales.

Responsibilities

• Aider les clients à remplir leurs déclarations fiscales en utilisant TurboImpôt.
• Utiliser des outils de communication vidéo avancés pour interagir avec les clients.
• Maintenir des dossiers précis des interactions avec les clients.

Skills

Préparation fiscale professionnelle

Service client

Compétences en communication

Résolution de problèmes

Job description

Work from Home – French Bilingual Tax Advisor

Overview

Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt, Credit Karma, QuickBooks et Mailchimp, nous croyons que tout le monde devrait avoir la possibilité de prospérer. Nous ne cessons jamais de travailler pour trouver de nouvelles façons innovantes de rendre cela possible.

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will work towards accelerating our goal of Powering Prosperity Around the World.
• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.
• This is a virtual, customer-facing role, so you will use our state-of-the-art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

What you'll bring

• Minimum of 2+ years of paid professional tax preparation experience.
• Ability to provide your CRA RepID (representative identifier) for client representation services.
• Experience with professional tax software for preparing and filing personal tax returns, including complex situations like employment, self-employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.
• Passion for helping clients navigate tax complexities and commitment to enhancing our brand through excellent service.
• Excellent customer service skills, with the ability to interact professionally, friendly, and confidently via video and audio tools.
• Willingness and availability to work a flexible schedule with at least 20 hours per week.

Additional qualifications

• Experience preparing Business Tax (T2) Returns.
• Experience preparing Quebec Tax (TP1) Returns.

Skills & Abilities

• Tax expertise with a fundamental understanding of tax laws and concepts, and a proactive approach to ongoing learning.
• Effective communication skills, both written and verbal, with active listening to understand client needs.
• Strong problem-solving skills, with the ability to understand issues, leverage resources, and escalate when necessary.
• Research and resourcefulness, with curiosity and continuous learning mindset.
• Technical skills and interest in troubleshooting and mastering necessary tools.

Intuit offers a competitive compensation package, including base pay ranging from $24.50 to $33.50 per hour depending on location, with potential bonuses, equity rewards, and benefits. Pay is determined based on knowledge, skills, experience, and location, with ongoing efforts to ensure pay equity across categories of ethnicity and gender.

How you will lead

• Assist clients in filling out their tax returns using TurboImpôt, providing guidance and reviewing self-prepared returns, ensuring efficient and accurate processing.
• Use government websites, professional resources, and team expertise to find and communicate clear, understandable answers to clients.
• This is a virtual, customer-facing role utilizing advanced video communication tools, with careful documentation of interactions to maintain accurate records.