Work from home - Customer Service Representative - Incoming calls, English

Nordia; Moncton; Hybrid; CAD 1,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their friendly and dynamic team. This role offers the flexibility to work from home or on-site, ensuring a comfortable work environment. With a competitive base salary and performance-based incentives, you will be responsible for providing exceptional service during customer interactions and ensuring compliance with service agreements. Join a company that values its employees with fully paid training, a complete benefits plan, and the opportunity for growth within the organization. If you are passionate about customer service and are looking for a rewarding career, this is the perfect opportunity for you.

Benefits

Fully paid training

Complete benefits plan

Flexible schedule

Performance-based incentives

Work from home option

Qualifications

• Must have a minimum of 25 MBPS high-speed internet.
• Secure workspace required for handling customer interactions.

Responsibilities

• Prevent and resolve fraudulent activity on customer accounts.
• Ensure compliance with service level agreements.

Skills

Customer Service

Problem Solving

Communication

Job description

Work from home - Customer Service Representative - Incoming calls, English

Pay Competitive

Employment type: Other

Job Description

1. Req#: 3097

Advantages of Joining Employer:

• Join a friendly and dynamic team.
• Work from the comfort of your own home.
• Competitive base salary of $15.50 per hour after training.
• Performance-based incentives.
• Fully paid training and coaching program.
• Complete benefits plan after six months of service.
• Available to work full-time with a flexible schedule.
• Possibility to work from home or on-site according to your preference.
• Must have a minimum of 25 MBPS high-speed internet and a secure space.

Responsibilities:

• Prevent, investigate and resolve fraudulent activity on customer accounts.
• Ensure compliance with service level agreements and perform validation of mobility products.
• Provide courteous and quality service during customer interactions.

Additional Information:

• Candidates must reside near the employer center to be able to travel there if necessary.
• Employer is a designated employer to the New Brunswick Provincial Nominee Program (NBPNP) and Atlantic Immigration Program (AIP).
• This position would be considered under NOC 22221.