Agent de contrôle pré-embarquement bilingue / Bilingual Pre-Board Screening Officer

American Express Global Business Travel; Edson; Remote; CAD 40,000 - 80,000; Full time

Job summary

Join a leading organization dedicated to exceptional customer experience and community leadership. This role offers the chance to be a Personal Benefit Consultant, where you will educate and support clients in choosing the best personal benefit plans. With a focus on building strong customer relationships, you will work in a dynamic inbound and outbound contact center environment. Enjoy a competitive compensation plan, outstanding benefits, and career development opportunities while making a positive impact in people's lives. This is your chance to thrive in a supportive and innovative workplace that values diversity and employee contributions.

Benefits

Best in class compensation plan

Exceptional President’s Club program

Access to fitness facility

Outstanding pension plan

Health benefits coverage

Paid training for LLQP licensing

Career development opportunities

Qualifications

• Self-directed and accountable with strong communication skills.
• Ability to build and maintain strong customer relationships.

Responsibilities

• Support customers in making decisions about personal benefit plans.
• Build rapport and create value through customer interactions.
• Meet and exceed quarterly sales targets.

Skills

Excellent communication skills

Decision making

Problem solving

Conflict resolution

Adaptability

Education

Life License Qualification Program (LLQP)

Job description

Alberta Blue Cross is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

Are you looking for a long-term career and join one of Alberta’s top 75 employers? We are actively recruiting for Personal Benefit Consultants to join our Sales team and support our growing business. You will be the expert in educating, promoting, retaining and building value in our personal benefit plans over the phone and online. You will assess individual needs and offer client-focused solutions.

• Full time, work from home position, Monday to Friday, 8:30 – 5:00 pm.
• Best in class compensation plan, including base salary plus incentive, based on performance and predetermined sales targets.
• Exceptional President’s Club program to recognize top performers who excel in role.
• Access to a world-class top-floor fitness facility and wellness centre at our Edmonton office.
• Outstanding pension plan and health benefits coverage right from the source.
• Life License Qualification Program (LLQP) licensing is required, and training is fully paid by Alberta Blue Cross.
• Great career development and growth opportunities.
• The opportunity to make a positive difference in people’s lives.

Role Responsibilities

• Working in an inbound and outbound contact center, you will support customers in making decisions around personal benefit plans that best meet their needs.
• Build rapport, foster trust, and create value through your customer interactions.
• Demonstrate a comprehensive understanding and delivery of the sales process.
• Display business acumen, including product diversification and commitment to wellness solutions.
• Meet and exceed quarterly sales targets.

Role Qualifications:

• Self-directed, energetic, and a strong sense of accountability. Perform high quality work and complete tasks on time.
• Excellent communication skills focused on building and maintaining strong customer relationships.
• Excellent decision making, problem solving and conflict resolution skills, including handling objections and making prompt decisions.
• Strength in the areas of adaptability and flexibility.
• Have or obtaining an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP), subsequent exams, and successful completion of a criminal background check.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.