Work from home - Bilingual Customer Service, Business Market (Monday to Friday), Bilingual

Nordia; Montreal; Hybrid; Full time

Job summary

An established industry player is seeking a Bilingual Customer Service Representative for its Mobility department. This role offers a competitive base salary with performance-based incentives and comprehensive benefits. Enjoy the flexibility of working from home while providing exceptional service to business clients. The ideal candidate will have strong communication skills, a keen interest in technology, and a customer-oriented approach. Join a dynamic team that values your contributions and offers opportunities for growth in a supportive environment.

Benefits

Competitive base salary

Bilingual premium

Performance-based incentive

Fully paid training

Comprehensive insurance

Discounts on products and services

Qualifications

• Bilingual candidates preferred with strong customer service and communication skills.
• Interest in technology and analytical skills are essential.

Responsibilities

• Answer customer calls or emails regarding billing and mobility services.
• Provide accurate information to ensure customer satisfaction.

Skills

Bilingual French-English

Customer Service Skills

Excellent Communication Skills

Analytical Skills

Interest in Technologies

Tools

Microsoft Office Suite

Job description

Work from home - Bilingual Customer Service, Business Market (Monday to Friday)

Pay: Competitive

Employment type: Other

Job Description

• Req#: 3049
• Overview: Join employer's Mobility department as a Customer Service Representative and enjoy a career that offers a competitive salary, performance-based incentives, comprehensive benefits, and opportunities for growth. As a skilled communicator and technology enthusiast, you will provide exceptional customer service to the business clientele of Canada's largest telecommunications company. This position allows you to work from the comfort of your home while enjoying free weekends.

What We Offer:

• Competitive base salary of $18.25/hr after training
• Bilingual premium of $2/hour, when applicable
• Performance-based incentive
• Fully paid training and coaching program
• Comprehensive insurance (medical, dental, and life insurance)
• Great discounts on telecommunications products and services
• Ability to work full-time from 8:00 a.m. to 8:00 p.m. EST, Monday to Friday
• Possibility to work from home or on-site according to your preference
• Eligibility criteria: minimum of 25 MBPS high-speed internet, secure workspace, and reside near the Nordia Montreal center

Responsibilities:

• Answer calls or emails from customers regarding their billing requests and mobility services
• Provide customers with necessary information to ensure their satisfaction
• Ensure that every call or email is treated in a confidential manner with accuracy, courtesy, and efficiency

Qualifications:

• Bilingual French-English and unilingual English-speaking candidates
• Great interest in technologies
• Friendly, customer-oriented with a great focus on meeting quality standards
• Excellent communication skills
• Excellent analytical skills
• Knowledge of the Microsoft Suite (Office, Excel, PowerPoint, and Word)

Additional Information:

• Candidates must reside near the Nordia Montreal center to be able to travel there, if necessary.