Word/Data Processing Clerk II - Collision Coordination Unit Clerk

City Of Edmonton; Edmonton; On-site; CAD 49,000 - 62,000; Full time

Job summary

The City of Edmonton is seeking a full-time temporary Clerk for the Collision Coordination Unit. This role involves reviewing and processing collision reports, interacting with citizens, and ensuring compliance with policies. Candidates should have strong communication skills and attention to detail, with relevant experience in information processing and customer service. The position offers a competitive salary and requires the ability to work independently and in a team.

Qualifications

• Minimum of two years of diversified word and/or information processing experience.
• Experience within a Canadian police agency would be an asset.

Responsibilities

• Review, evaluate, complete, and distribute collision reports.
• Contact citizens to clarify documents or statements.
• Search various databases to obtain information.

Skills

Attention to Detail

Problem Solving

Communication

Education

Completion of grade twelve

Approved certificate program

Tools

Excel

Word

Niche

CPIC

eCollision

eCruiser

CROMS

CarFax

Job description

**This posting is for one (1) full-time temporary position ending on or before April 27, 2026**

The Collision Coordination Unit (CCU) Clerk position is responsible for the review, evaluation, completion, approval and distribution of collision reports. This position will also intake, on occasion, collision related information directly from citizens. Responsibilities include:

• This position is required to apply sound judgement to analyse the reports based on policy, procedure, and legislative requirements.
• Contact citizens to clarify documents or statements.
• View involved vehicles and document observations.
• Search various databases (Niche / CPIC / MOVES / PIP / eCollision / eCruiser / CROMS / Carfax) to obtain information and complete report.
• Complete a collision report in its entirety which includes viewing documents, collecting statements, and taking photographs.
• Receive questions and concerns from the public and ASSI and answer them if they fall within your scope of knowledge or direct them to the appropriate area.
• Liaise with TEC, the City of Edmonton, other police services and Alberta Justice on collision related matters.
• Other duties as required.

Qualifications

• Completion of grade twelve (12) including business subjects related to word and information processing and training in microcomputer applications or completion of an approved certificate program.
• A minimum of two (2) years of diversified word and/or information processing experience.
• A minimum of two (2) years of experience within a Canadian police agency would be an asset.
• Prior customer service experience would be an asset.
• Ability to pay attention to detail, to ensure accurate entry.
• Experience with Niche, CPIC, eCollision, eCruiser, CROMS, CarFax, Excel and Word would be an asset.
• Ability to solve problems and make independent decisions
• Ability to prioritize tasks and ensure all tasks are completed per work plan
• Able to work independently, to exercise sound judgment, and to maintain effective working relationships.
• Ability to work independently with minimal supervision as well as in a team environment
• Strong communication skills are required with a focus on providing customer service.
• Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Hours of Work:

40.00 hours per week. Shifts are 12 hours on a rotational basis.

Salary Range:

21B, Salary Grade: 007, $23.78 - $29.53 (Hourly), $1,903.00 - $2,362.70(Bi-Weekly), $49,6672.60 - $61,666.99 (Annually). The rates quoted are in accordance with a collective agreement bet City of Edmonton.

General:

• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
• Please include a current resume and cover letter with your online application.

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

HR Technician: BS

Classification Title: Word/Data Proccessing Clerk II
Posting Date: May 15, 2025
Closing Date: May 29, 2025 11:59:00 (MST)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Edmonton Police Service
Work Location(s): Central Edmonton T5J 3A3