(Woodlands South) Patient Service Associate | Walking distance from MRT

Jobstreet SG; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare services company is seeking a Patient Service Associate in Alberta. The candidate will assist in various patient-facing duties, ensure service excellence, and handle monetary transactions. A background in customer service and preferably some healthcare experience is essential. This role is full-time with a monthly salary of $2,200.

Qualifications

• Minimum of 1 to 2 years of customer service experience.
• Prefer experience in a Specialist Outpatient Clinic or related healthcare.
• Ability to anticipate patients’ needs and expectations.

Responsibilities

• Assist in Go-Live Preparation and site setup.
• Perform counter duties regarding medical records and admissions.
• Manage patient feedback and provide concierge service.

Skills

Customer service experience

Comfortable with mobile apps

Ability to handle feedback

Education

O levels

Job description

(Woodlands South) Patient Service Associate | Walking distance from MRT (Convertible to PERM)

Location: Woodlands South

Salary: $2,200/month

Contract Duration: 1 Year (Convertible to PERM)

Working Hours:
• Monday – Friday: 08:30am to 05:30pm
• Saturday: 08:30am to 12:30pm

Job Scope:

• Assist Executive in Go-Live Preparation activities such as updating work instructions and participating in site setup and full dress rehearsals.
• Perform counter duties such as application of medical records, registration of elective admissions, general admission queries, referrals to Medical Social Services, etc.
• Manage patient / Next of Kin’s feedback and enquiries.
• Provide information and concierge service.
• Ensure all information is kept confidential and comply with work policies, procedures and internal controls.
• Reconcile daily monetary transactions.
• Lead quality improvement projects and initiatives.
• Promote use of automated or self-help services.
• Perform any ad-hoc duties as assigned.

Requirements:

• Possess at least O levels with minimum 1 to 2 years of customer service experience.
• Preferably with Specialist Outpatient Clinic or related healthcare experience.
• Comfortable with using mobile apps, web services and other communication technology.
• Commit to exceeding both internal and external customers’ needs; proactively identify customer needs and sustain a culture of service excellence within the organization.
• Anticipate patients’ needs and expectations, and elicit feedback from customers to improve service.
• Able to withstand long hours of standing/walking.

We regret to inform that only shortlisted applicants will be contacted.

This hiring is supported by NTUC’s e2i.

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