WOMEN'S ADVOCATE (RELIEF)

YWCA Hamilton; Hamilton; On-site; CAD 29,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

Childcare discounts

Opportunities to get involved in the社区

Competitive total rewards package

Job summary

YWCA Hamilton, located in Hamilton, ON, seeks a compassionate worker to provide crisis intervention, supportive counselling, and referrals for women and gender-diverse residents in transitional living. The role includes intake, assessments, programming, and confidential record-keeping, with shift flexibility across days and evenings.

Minimum two years college in social work or equivalent, plus experience with women facing multiple barriers.

Qualifications

• Completion of 2 years college in social work or human services or equivalent.
• 1 to 3 years’ experience working with telephone and in person crisis management.
• Experience with women with multiple barriers and concurrent disorders.

Responsibilities

• Provides support and services to women and gender non-binary individuals in life transition residing in housing at the YWCA Hamilton Transitional Living.
• Conducts intake meetings and assessments identifying needs and referrals in housing, health, employment, education and counselling.
• Maintains records and reports per policies; participates in case conferences and manages programming.

Skills

Crisis management

Interpersonal communication

Bilingual English/French

Education

Two-year college in social work or human services

Tools

Vulnerable Sector Police check

Standard First Aid

CPR C

Job description

Number of Vacancies: 1

Type of Contract: Permanent

Hours of Work: 0-14 Hours/Week

Compensation: $25.76/Hour

Job Code: 20-MRE-2026

Posting Start Date: October 27, 2026

Posting End Date: November 3, 2026

Department: Housing and GBVSS

Location: Hamilton, ON

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team!

RESPONSIBILITIES

Provides support and services to women and gender non-binary individuals in life transition residing in housing at the YWCA Hamilton Transitional Living. Supports include crisis intervention, supportive counselling, referral advocacy, goal planning, programming and group facilitation to meet the needs of women in crisis.

KEY RESPONSIBILITIES

• Assists in the operation of day-to-day shelter needs and working collaboratively with women to facilitate a plan to safe and effective independence;
• Conducts intake meetings and assessments of clients/residents to identify client needs, provides information and referrals in the areas of housing, health, employment, education, social assistance matters, and counselling;
• Maintains appropriate record keeping and reporting in accordance with YWCA Hamilton policies and procedures, and department specific procedures;
• Provides reports and updates to Program Management when required;
• Communicates, advocates and collaborates with community agencies (e.g. courts, legal services, housing) to provide resources and referrals to clients/residents;
• Works with clients/residents individually and/or in groups to improve social and living skills by providing regular programming (e.g. goal setting, safety plans, planning);
• Works within general rules, procedures and standards, referring issues or problems to supervisor;
• Provides crisis intervention and counselling support;
• Participates in case conference meetings and case management development;
• Provides light housekeeping (preparing room for occupancy and clean units as clients move out, laundry) and serves prepared food to residents;
• Maintains high level of confidentiality when working with sensitive and personal client, employee and contract information;
• Provides front line desk support including safety and security for Transitional Living building during evening and weekend hours;
• Understands emerging trends, leading practices, industry professional standards;
• Provides recommendations to strengthen existing policies and/or processes;
• Nurtures and forms meaningful internal and external working relationships and partnerships;
• Supports YWCA Hamilton mission, vision and values;
• Perform other duties as required.

WORKING CONDITIONS

• Full Time works 37.50-hour week, Part Time works 15-29 hours per week and relief works 0-14 hours per week (no guarantee of hours) rotating shifts (days, afternoons, evenings, nights) – weekday and/or weekend;
• Regularly works in emotional charged situations requiring resolution;
• Work environment may be hostile or violent at times;
• Two staff members work at Transitional Living per shift.

QUALIFICATIONS

• Completion of 2 years college in social work or human services or equivalent;
• 1 to 3 years’ experience working with telephone and in person crisis management;
• Experience working with women with multiple barriers and concurrent disorders (mental health, addiction, violence);
• Experience working with newcomer women;
• Must provide a current Vulnerable Sector Police check or willingness to obtain at own cost;
• Must have current Standard First Aid and CPR C certificate or willingness to obtain at own cost;
• Knowledge of harm reduction strategies and training in administering naloxone an asset;
• Must be able to work from a feminist, anti-racist/anti-oppressive perspective;
• Ability to work rotating shifts (days, afternoons, evenings) on weekdays and/or weekends;
• Excellent interpersonal and communication skills;
• Bilingual English/French or other languages an asset;
• Food Handlers certification an asset;
• Knowledge of social housing and in community resources.

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation please reach out to [e-mail]

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.