WNW Security - Assistant Supervisor

Wet’n’Wild Toronto; Brampton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Wet'n'Wild Toronto is seeking an Assistant Security Supervisor. This role involves protecting assets and people, supervising security operations, and ensuring safety protocols are followed. Ideal candidates will possess strong communication skills and a valid Ontario Security Guard Licence. Join us for an exciting summer season ensuring guest safety at the premier water park!

Qualifications

• Previous supervisory experience in security preferred.
• Strong communication and leadership skills required.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Assist in supervising daily operations of the security team.
• Respond to and manage incidents or emergencies.
• Conduct regular patrols of the park.

Skills

Communication

Leadership

Calm under pressure

Education

Valid Ontario Security Guard Licence

Use of Force and/or Handcuffing Certification

Standard First Aid

Job description

Wet'N'Wild Toronto, 7855 Finch Ave West, Brampton, Ontario, Canada Req #164

Authentically Wet'n'Wild, distinctly Canadian, Wet ' n ' Wild Toronto is the premier Waterpark in Toronto. We offer the best water rides in the industry.

Job Function

The Assistant Security Supervisor protects WNW Toronto’s assets, guests, and employees, and provides exceptional leadership to our front-line security attendants.

Reports to

Manager of Operations & Security Supervisor

Responsibilities

1. Assist in supervising daily operations of the security team, ensuring staff coverage and adherence to park policies.
2. Maintain open and consistent communication with the Security Supervisor to align on daily priorities and team expectations.
3. Provide on-site leadership and guidance to security attendants during shifts.
4. Respond to and manage incidents, disturbances, or emergencies, ensuring proper documentation and resolution.
5. Conduct regular patrols of the park, including parking lots, behind-the-scenes areas, and perimeters.
6. Assist with the coordination of lost child/parent reunifications and guest welfare calls.
7. Enforce park policies, including prohibited items, re-entry guidelines, and behavior expectations.
8. Liaise with Operations, Aquatics, First Aid, Access Control, and other departments to support smooth operations and incident responses.
9. Coordinate with local law enforcement or emergency services if needed.
10. Assist the Security Supervisor with creating and adjusting staff schedules to ensure adequate coverage during park hours and special events.
11. Help manage shift changes, replacements, and last-minute call-ins to maintain operational readiness with minimal disruption.
12. Participate in daily briefings, ensuring security staff are informed of park updates and special concerns.
13. Oversee park opening and closing procedures to ensure safety, security, and operational readiness.

Requirements

• Valid Ontario Security Guard Licence (required)
• Previous supervisory experience in a security or guest-facing environment (preferred)
• Prior experience as a security guard in a high-volume or outdoor venue (preferred)
• Use of Force and/or Handcuffing Certification (asset, but not required)
• Standard First Aid (asset, but not required)
• Strong communication and leadership skills, with the ability to direct and support a team.
• Availability to work flexible hours, including weekends, holidays, and evenings.
• Ability to remain calm and professional in high-pressure or emergency situations.

Contact:

7855 Finch Ave W, Brampton, ON L6T 0B2
416.369.0123
wetnwildtoronto.com