Wireless Sales Supervisor

Staples Canada; Duncan; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Associate discount

Health & dental benefits

RRSP/DSP

Performance bonuses

Learning & Development programs

And more

Job summary

Staples Canada in Duncan, BC, is seeking a Wireless Sales Supervisor to champion the customer experience in the wireless department. You will help customers and business clients achieve goals by sharing knowledge and enthusiasm about wireless products, services, and trends.

This role is primarily sales, partnering with management to meet daily financial and non-financial targets. As a supervisor, you will lead a selling culture, collaborate across departments, resolve customer concerns, and

Qualifications

• 2+ years of wireless sales experience.
• 1+ year in a supervisory role with direct accountability for achieving sales targets preferred.
• Ability to resolve client concerns in a diplomatic manner.
• Ability to plan, organize, and prioritize efficiently to handle daily responsibilities and serve customers.
• Capacity to work independently and seek assistance as required.

Responsibilities

• Partner with management to identify and achieve short‑ and long‑term goals for the wireless department.
• Ensure the team understands the connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable.
• Identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Collaborate with market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring, and onboarding processes within the department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies and coach others to do so.

Skills

Wireless sales

Supervisory experience

Customer service

Education

Post-secondary education

Job description

Job Description

As the Wireless Sales Supervisor, you champion the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you partner with management to determine and deliver on daily financial and non‑financial goals. Passionate about wireless technology, you continuously grow your knowledge through ongoing self‑development and collaborate with the larger store team and other business units by sharing your expertise.

Perks and Benefits

• Associate discount
• Health and dental benefits
• RRSP/DSP
• Performance bonuses
• Learning & Development programs
• And more

Inclusive and Diverse Team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

• Partner with management to identify and achieve short‑ and long‑term goals for the wireless department.
• Ensure the team understands the connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable.
• Identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Collaborate with market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring, and onboarding processes within the department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies and coach others to do so.

Qualifications

• Completion of post‑secondary education preferred.
• 2+ years of wireless sales experience.
• 1+ year in a supervisory role with direct accountability for achieving sales targets preferred.
• Ability to resolve client concerns in a diplomatic manner.
• Ability to plan, organize, and prioritize efficiently to handle daily responsibilities and serve customers.
• Capacity to work independently and seek assistance as required.