Wireless Sales Supervisor

Staples Canada; Calgary; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Wireless Sales Supervisor to lead the wireless department, guiding the team to deliver exceptional customer experiences while sharing knowledge of the latest wireless products and services.

You will partner with store management to hit daily and long-term sales goals, mentor associates, and participate in recruitment and onboarding, all while protecting assets and privacy policies.

Qualifications

• 2+ years of Wireless Sales experience.
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred.
• Ability to resolve clients concerns in a diplomatic manner.
• Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve customers.

Responsibilities

• Partner with management to identify and achieve short and long-term goals for the wireless department.
• Ensure team understands connection between store financial success and the wireless department.
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets.
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk.
• Effectively resolve customer concerns and escalates to management when appropriate.
• Perform follow-up calls to solicit feedback on sales and promote additional products and services where applicable.
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities.
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals.
• Provide management with relevant sales information.
• Participate in the recruitment, hiring and onboarding processes within their department.
• Be accountable for training and coaching associates in all aspects of sales and customer engagement.
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well.

Education

Post-secondary education preferred

Job description

Job Description

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

Inclusive and Diverse Team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

As the Wireless Sales Supervisor, you are a champion of the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing your knowledge, experiences, and enthusiasm on the latest wireless tech products, services, and trends. Primarily a sales position, you will partner with management to determine and deliver on daily financial/ non-financial goals. Passionate about wireless technology, you continuously grow their knowledge by committing to ongoing self‑development and interact with the larger store team and other business units by sharing your expertise.

• Partner with management to identify and achieve short and long‑term goals for the wireless department
• Ensure team understands connection between store financial success and the wireless department
• Lead and model selling by cultivating a selling culture with associates to achieve current goals and targets
• Lead and model unlocking the whole store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk
• Effectively resolve customer concerns and escalates to management when appropriate
• Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable
• Take opportunities to identify and grow new business opportunities and prospects such as generating referrals and participating in outreach activities
• Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals
• Provide management with relevant sales information
• Participate in the recruitment, hiring and onboarding processes within their department
• Be accountable for training and coaching associates in all aspects of sales and customer engagement
• Understand and adhere to all asset protection and privacy policies, and coach others to do so as well

Qualifications

Some of what you need

• Completion of post‑secondary education is preferred
• 2+ years of Wireless Sales experience
• 1+ years in a supervisory role with direct accountability for achieving sales targets is preferred
• Ability to resolve clients concerns in a diplomatic manner
• Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers
• Capacity to work independently and seek out assistance as required