Wireless Product Manager

Cogeco; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading telecommunications company seeks a Wireless Product Manager in Montreal. The candidate will manage wireless product launches, overseeing device onboarding and coordinating cross-functional teams. Ideal applicants have extensive telecom project experience and a Bachelor's degree in a related field. This hybrid role requires strong communication and analytical skills.

Qualifications

• 7-10 years of experience in wireless product implementation, delivery, or program management within telecom.
• 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments.
• Bilingualism (English / French) is an asset.

Responsibilities

• Lead the end-to-end implementation of new wireless products and features.
• Monitor post-launch performance and provide ongoing support for product optimizations.
• Act as a business analyst for wireless product initiatives.

Skills

Wireless technologies knowledge

Business analysis

Project management

Communication skills

Stakeholder engagement

Education

Bachelor’s degree in Telecommunications, Engineering, Business, or related field

Tools

JIRA

Confluence

Visio

Excel

Job description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market : agile and dedicated.

Time Type : Regular

Job Description : POSITION SUMMARY :

Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Wireless Product Manager to join our team of innovators and visionaries.

Reporting to the Director, Wireless Product & Loss Prevention, you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans, SIM / eSIM provisioning, device onboarding, and supporting wireless lifecycle programs such as device protection, trade-in, and warranty.

In addition to leading implementation, you’ll act as a business analyst and subject matter expert (SME) for wireless product delivery—capturing business needs, defining system and operational impacts, and ensuring alignment across technical and commercial teams. You’ll also collaborate with fraud and risk teams to design solutions that mitigate risk and ensure compliance with industry regulations.

KEY RESPONSIBILITIES

Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family / shared plan configurations

Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM / eSIM enablement, and end-to-end activation flows

Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations.

Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings

Monitor post-launch performance and provide ongoing support for wireless product optimizations.

Partner with fraud and risk teams to embed controls into new wireless products and device programs—such as SIM swap protection, identity verification, blacklisting / whitelisting, and trade-in fraud prevention.

Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR / SHAKEN, E911).

Act as a business analyst for wireless product initiatives—gathering and documenting business requirements, user stories, use cases, and functional specs.

Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM.

Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery

Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities

ACADEMIC TRAINING

Bachelor’s degree in Telecommunications, Engineering, Business, or related field.

WORK EXPERIENCE

7-10 years of experience in wireless product implementation, delivery, or program management within telecom.

3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments

Strong understanding of wireless technologies : LTE, 5G, VoLTE, SIM / eSIM provisioning, OTA updates, and activation processes.

Familiarity with telecom BSS / OSS, billing systems, device entitlement servers, and customer lifecycle platforms

Knowledge of telecom fraud / loss prevention techniques : IMEI validation, SIM swap detection, KYC, trade-in risk control

Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools

Strong communication and stakeholder engagement skills.

Certifications such as PMP, CBAP, Scrum, or Agile are assets.

SPECIFIC COMPETENCIES

Bilingualism (English / French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This hybrid role requires a minimum of one in-office day per week

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors / partners, and clearly convey technical concepts to non-technical stakeholders.

Strong analytical skills, with the ability to identify trends, opportunities for improvement, and apply creative problem-solving to overcome challenges.

Self-motivated and quick learner, with a solid understanding of industry trends and emerging technologies in retail and channel management, and the ability to adapt to evolving business needs.

Collaborate cross-functionally with Sales, Marketing, Supply Chain, IT and Finance, leveraging strong influencing skills to gain stakeholder buy-in and align device lifecycle strategies with business objectives.

Location : Burlington, ON