Winery Associate - KEW Vineyard Estate

Arterra Wines Canada; Beamsville; On-site; CAD 30,000 - 60,000; Part time

Job summary

Join a leading winery in Canada as a Winery Associate, where you'll provide engaging tours and tastings while delivering exceptional customer service. This role is perfect for energetic individuals who thrive in a fast-paced environment and are motivated to achieve sales targets. You'll enjoy flexible hours, competitive wages, and the opportunity to grow within the company. With training provided, even if you're new to wine knowledge, this is a fantastic chance to be part of an exciting team. If you have a passion for hospitality and a desire to connect with customers, this position is for you!

Benefits

Competitive wages

Gratuities

Creative incentive programs

Full training

Flexible hours

Long-term career opportunities

Qualifications

• Must be 18 years or older and possess Smart Serve Certification.
• Experience in retail and customer service is essential.

Responsibilities

• Conduct entertaining tours and tastings for visitors.
• Provide exceptional customer service and assist with wine purchases.
• Perform opening and closing duties using a POS system.

Skills

Customer Service

Sales Motivation

Critical Thinking

Multi-tasking

Teamwork

Wine Knowledge

Fluency in French

Fluency in Chinese

Fluency in Korean

Fluency in Japanese

Education

Smart Serve Certification

Retail Experience

Tools

Point-of-Sale System

Job description

Job Description:

Arterra Wines Canada is Canada’s leading producer and marketer of award-winning, globally recognized Canadian and imported wines. Winery Associates are responsible for providing consistent, outstanding hospitality to all visitors by providing an overall entertaining and informative tour and tasting experiences for each individual or group of visitors with the ultimate goal of achieving sales. Ideal candidates for the Winery Associate position will have experience in the hospitality industry, with wine knowledge being an important asset. Our chosen candidates must be energetic, personable, upbeat and responsible. Candidates must be available to work flexible shifts, including weekends. Multiple positions available.

Team members enjoy:

• Competitive wages (include language premiums)
• Gratuities
• Creative incentive programs
• Full training and exciting long-term career opportunities
• Flexible hours

Duties/Responsibilities/Procedures:

• Assisting customers with wine tasting and purchases
• Conducting entertaining and informative tours of the winery, including performing structured tastings for tour groups
• Providing exceptional and professional customer service
• Using a computer-operated point-of-sale system and performing opening and closing duties
• Assisting with special events
• Providing dinner service in both formal and informal settings
• Representing the winery at offsite events
• Stocking wine and giftware
• Performing general housekeeping duties

Job Requirements:

• Smart Serve Certification
• 18 years of age or older
• Ability to work well within a team-focused environment
• Motivation to exceed sales targets
• Critical thinking and decision-making skills
• Ability to multi-task and work in a fast-paced environment
• Responsible and trustworthy
• Ambitious and goal-oriented
• Retail experience is a must-have
• Ability to lift 40 lbs
• Ability to stand for long periods of time
• Previous serving experience would be an asset
• Fluency in French, Chinese, Korean or Japanese would be considered an asset
• Wine knowledge an asset but not necessary as training is provided
• Must be available to work on evenings and weekends

Compensation: $17.65/hr + gratuities/incentives

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.