Wine & Experience Ambassador

Mark Anthony Group; North Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join Mark Anthony Group as a 'Wine & Experience Ambassador' to create memorable customer experiences centered around the beauty of the Okanagan Valley. This role combines a passion for wine with customer service excellence, enabling you to engage with wine enthusiasts and drive sales through unique events and promotions.

Benefits

Access to company-matched RRSP contributions

Extended health and dental benefits

Paid time off

Training and development

Qualifications

• Experience in hospitality and events is an asset.
• Strong retail and customer service background required.
• Formal wine knowledge training is a plus but not necessary.

Responsibilities

• Catalyze community engagement within the wine club.
• Plan and execute seasonal events and promotions.
• Achieve sales targets and surpass KPIs.

Skills

Customer service

Sales

Leadership

Hospitality

Multitasking

Job description

Wine & Experience Ambassador

Artisan Wine Shop is on an exciting journey, evolving into a unique wine destination focused on creating meaningful experiences and connections. As we grow, we’re looking for passionate, customer-focused individuals to join our team and help showcase the beauty of the Okanagan Valley.

This is more than just a job – it’s an opportunity to be part of something special. Together, we’ll craft memorable experiences that bring the stories behind each bottle to life. With creativity, passion, and a love for wine, we’ll inspire guests and make every visit unforgettable.

We're looking for people who are curious, humble, and eager to learn. You naturally put customers first, work well with others, and thrive in a fast-paced, team-oriented environment. You understand the importance of culture and connection, and you're ready to help build something truly exceptional.

If you're ready to bring your passion for wine and people to a place where innovation and excellence are at the heart of everything we do, we’d love to meet you.

Accountabilities & Impact:

• Through your efforts, our wine club will become a thriving community, where wine enthusiasts gather to explore, learn, and celebrate together.
• Help drive the planning, execution, and success tracking of exciting seasonal events and captivating in-store promotions that will leave a lasting positive impression on our customers.
• Lead by example and aid in fostering a collaborative environment within our retail sales team, empowering them to surpass sales budget expectations and achieve extraordinary results together.
• Set your sights high and aim to not only achieve but exceed daily, weekly, and monthly team sales targets for our esteemed Company Brand Wines, showcasing your unwavering commitment to excellence.
• Play a vital role in helping us surpass all retail Key Performance Indicators (KPIs), going above and beyond to increase footfall and create an exceptional customer experience that keeps them coming back for more.
• Be a passionate ambassador for our company's wines and wine accessories, utilizing your knowledge and expertise to educate and inspire consumers, ensuring they feel enlightened and excited about our offerings.
• Embrace the opportunity to play an integral role in the seamless day-to-day operation of our store, where your dedication and passion for excellence will shine through in every task you undertake.
• Take pride in curating an exceptional shopping experience for our customers by actively engaging in proper storage and artful merchandising of our stock, ensuring that every product is showcased with care and precision.

Skills & Experiences Needed:

• Experience in Hospitality, Events and Leadership an asset.
• Strong Retail and/or customer service background. F&B knowledge, and corporate sales preferred.
• Demonstrated self-drive and the ability to work independently.
• Strongly motivated with ability to achieve sales targets.
• Passionate in providing exceptional customer service and guest experience.
• Open availability is required. Flexible hours and able to work on weekends.
• Able to Multitask and work efficiently.
• Formal Wine Knowledge training is an asset but not required.
• Ability to lift and carry up to 50lbs.
• Standing for the duration of your shift

Why Join Us?

Mark Anthony is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. We offer competitive compensation that recognizes individual and company performance. The typical hiring range for this position is $20 per hour; the base pay is determined by market location and job-related knowledge, skills, experience, and education.

As part of our Total Rewards program, we are also proud to offer:

• Access to company-matched RRSP contributions
• Extended health and dental benefits, and mental health planswith 24/7 access to care and support for you and your family
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• Paid time off
• Training and development to build a fulfilling career

Mark Anthony, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.