Windows 11 Deployment Technician - Contract

Compugen Inc; Old Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking technology ally as a Windows 11 Deployment Technician, where your skills in desktop deployment and customer service will shine. In this engaging role, you'll configure and troubleshoot desktop equipment, ensuring a seamless user experience while maintaining accurate asset records. The company fosters a human-centered culture that prioritizes well-being and growth, making it an ideal environment for those who are curious and driven to make a difference. If you thrive in a collaborative setting and are eager to contribute to meaningful change, this opportunity is perfect for you.

Qualifications

• 2 years of experience with desktop deployments and end user device troubleshooting.
• Effective communication skills and exceptional customer service.

Responsibilities

• Configuring and troubleshooting desktop/laptop equipment and peripherals.
• Updating asset and inventory records accurately in the Service Management tool.

Skills

Desktop Deployment

Customer Service

Troubleshooting

SCCM

Windows 11

Service Desk Applications

ITIL Knowledge

Mobile Device Management

Education

College or University Education in Electronics or Computer Science

Tools

Service Now

AirWatch

Microsoft Intune

VOIP Devices (Cisco, Polycom, Crestron)

Job description

Job Details: Windows 11 Deployment Technician - Contract

Full details of the job.

Job Title: Windows 11 Deployment Technician

Vacancy No: VN7488

Company Name: Compugen

Work Location: Toronto, ON

Base Pay Range: To be discussed during the recruitment process

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations deliver experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Key Responsibilities:

• Configuring, testing, distributing, maintaining and troubleshooting desktop/laptop equipment, smartphones, printers, software and peripherals via SCCM.
• Ensuring all asset and inventory records for laptops, desktops, printers and other end user devices are updated accurately in our Service Management tool.
• Providing excellent customer service and demonstrating exceptional organizational, interpersonal, oral and written communication skills.
• Responding, assessing, recording, and monitoring Incident tickets based on Service Level Agreements. Maintaining history of service ticket records and related problem documentation using the Service Desk application software. Collecting information regarding incidents using thorough diagnostic procedures including researching on the internet, interviewing and/or connecting remotely to end users.
• Workstation configuration and support of desktop PCs, Windows 11 operating system; and applications. Experience with Service Desk applications such as Service Now is preferred.
• Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
• Technologies and issues encountered in desktop installation and use.
• Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
• Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.

Skills & Qualifications:

• A college or University education within Electronics or Computer Science or in progress of obtaining.
• Two years of experience with desktop deployments, application, end user device troubleshooting.
• Effective written and verbal communication skills.
• Exceptional in person customer service skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.

Equity Statement

At Compugen, we're committed to diversity, equity and inclusion, actively recruiting from all groups. We provide accommodation upon request to all applicants during the recruitment process. At Compugen, we believe that everyone deserves a seat at the table. If you require an accommodation, our People & Culture representative will work with you to meet your needs.

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