Wholesale Growth & Operations Lead, SB Segment & Partnerships

EDC; Ottawa; Hybrid; CAD 127,000 - 170,000; Full time

Job summary

Export Development Canada (EDC) is looking for a Wholesale Growth & Operations Lead for the Small Business Segment & Partnerships. In this role, you will drive the evolution and expansion of financial institution guarantee solutions, ensuring operational excellence while collaborating with diverse stakeholders in a hybrid work environment. Candidates should have a strong background in financial services and a proven capacity for leadership within a multi-disciplinary team.

Benefits

Relocation assistance for eligible candidates

Qualifications

• Minimum 10 years' experience in financial services.
• Preference for senior resource with Director level leadership experience.
• Solid understanding of EDC’s business and customer needs.

Responsibilities

• Lead multi-disciplinary squad virtual team for portfolio solutions operations.
• Own planning, costing, scheduling, and ensure benefits are clearly articulated.
• Communicate and manage change for key stakeholders.

Skills

Interpersonal Skills

Problem-Solving Skills

Influencing Skills

Communication Skills

Education

Undergraduate degree in Accounting, Business Administration, Finance or related field

Job description

EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.If selected for an interview, please advise us if you require special accommodation.Application deadlineCandidates must meet the requisite government security screening requirements.

Application Deadline\: June 12, 2025

Position\: Wholesale Growth & Operations Lead, Small Business Segment & Partnerships

Employment Type\: Permanent

Compensation Details:

• Fin. Product Innovation 20\: $127,380 - $169,838 plus a performance-based incentive.

Location

• Export Development Canada is a hybrid work environment.
• This position can be performed from EDC’s headquarters in Ottawa or from any of our community hubs within Canada.
• Relocation assistance is available for eligible candidates.

Why Join Us\:

When you join EDC, you’ll be helping Canadian companies bring their vision, passion, and innovation to the global marketplace. Your expertise will support more than 25,000 Canadian companies and their customers in as many as 200 markets worldwide. You’ll work in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making a difference every day—for companies, for Canada, and for the people you work with.

Year after year, EDC has been recognized as a Top 100 and Top Family-Friendly Employer.

Team & Job Overview

The Small Business and Partnerships team is looking for a seasoned enthusiastic professional with strong interpersonal, influencing, and problem-solving skills to drive successful evolution and expansion of EDC’s financial institution (FI) guarantee solutions. This business and initiative owner will be responsible for leading the program of wholesale & portfolio versions of solution suite.

This initiative is responsible for:

• Working with key stakeholders to lead the expansion and evolution of portfolio solutions within the fastest growing solution suite (by number of customers) across all sizes of exporters.
• Ensure efficient and smooth operations on a day-to-day basis internally and with FI partners, identifying challenges and opportunities for improvements.
• Solicit feedback, problem solve and maintain a short-, medium-, and long-term roadmap of changes.
• Align and integrate roadmaps with the digital squads, ensure effective prioritization of business needs with security and technical foundation requirements.
• Communicating and managing change for key internal and external stakeholders including at all levels of leadership.

Key infight and priority initiatives include:

• Conversion of Trade Expansion Lending Program (TELP) to a guarantee platform, for multiple guarantors and multiple FIs.
• Design and implementation of portfolio versions of the Trade and Foreign Exchange Guarantee portfolio solutions and rollout across FI partners.

This position will report directly to Vincent Fillion, VP Small Business and Partnerships.

What you will be doing:

• Leads the multi-disciplinary squad virtual team responsible for successful operations and evolution of the portfolio solutions and has the authority to make the decisions on behalf of the team.
• Owns the planning, costing, scheduling, baseline assumptions, outcomes and ensures benefits are clearly articulated, identifies the risks and validates assumptions.
• Leads ideation activities and selects preferred solutions and development of the business cases.
• Ensures the solutions will support the user needs identified and articulates the cost and benefits to proceeding.
• Supports, coaches and challenges the teams to focus on identifying the outcomes.
• Seeks input from experts on the team, fosters a safe environment for input, challenge and collaboration.
• Operates with a growth mindset, advocates for the change and acts as a change ambassador for the Initiatives in all aspects.

What we are screening for:

• Completed an Undergraduate degree in Accounting, Business Administration, Finance or in a related field.
• Minimum 10 years' experience in financial services.
• Preference for senior resource with Director level leadership experience.
• Solid understanding across all key aspects of EDC’s business and customer needs.
• Strong knowledge of EDC’s guarantee solutions and the related, guaranteed FI solutions.
• Strong communication skills with the ability to communicate complex messages, trade-offs and the ability to tell a compelling story.
• Ability to influence a diverse group of stakeholders and has a strong grasp of the organization’s structure, politics, and governance.
• Brings an attitude to challenge the status quo and has a passion to push to find new solutions; also brings an experimental mindset to help drive innovation throughout the solution suite value stream.
• Understanding of Agile principles, ability to role-model Agile behaviors and fosters an environment of innovation and trust.

Assets

• Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Should you require any accommodation during the recruitment and selection process, please let our Recruitment team know.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

How to apply

Only candidates selected for an interview will be contacted.