Wholesale Customer Service & Fulfilment Coordinator - Mat leave Coverage July 2025 to November 2026

Lover's Tempo; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A jewelry company based in Metro Vancouver is seeking a Wholesale Customer Service & Fulfilment Coordinator for maternity leave coverage from July 2025 to November 2026. The ideal candidate will handle order processing, customer communications, and ensure timely delivery of products. This full-time role requires meticulous attention to detail and is based in office at upcoming new location.

Qualifications

• Meticulous attention to detail.
• Highly organized.
• Experience with Google Sheets preferred.

Responsibilities

• Confirm and process new orders.
• Manage wholesale customer communications.
• Prepare wholesale sales reports.
• Oversee shipping and fulfillment of orders.

Skills

Google Sheets

Attention to detail

Organizational skills

Job description

Wholesale Customer Service & Fulfilment Coordinator - Mat leave Coverage July 2025 to November 2026

Wholesale Customer Service & Fulfilment Coordinator - Mat leave Coverage July 2025 to November 2026

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Whether you're getting dressed for your 9-5, a Saturday night out or the special event of the year—we want you to feel your finest. That's why we offer beautiful, delightful jewelry at accessible prices, so every day, and every occasion, can feel a little romantic.

Beyond beautiful design, our goal is to spark delight in everyone we connect with along our journey—from our talented makers, to our customers, to our amazing team of employees. We do that by treating everyone we meet with kindness, nurturing relationships for the long haul, and adding special details to every piece.

We’re a small team of women that do everything from designing our collections to shipping out orders. We strive to be a community and workplace that is inclusive of race, color, origin, ancestry, sex, gender identity or expression, sexual orientation, age, religion, disability, medical condition, family status, or any other characteristic. We celebrate individuality and create a safe space for people to be themselves. We believe that diversity adds value as we all gain a deeper, richer understanding of the world when people learn from one another.

We’re looking for a team member who is keen to bring astute attention to detail to every task and ensure they’re “sparking delight” whenever possible.

Mission :

The mission of the wholesale customer service and order entry administrator is to provide the exceptional support of our wholesale relationships (with both reps and retailers) that Lover’s Tempo is known for. The ideal candidate will be able to ensure a seamless receipt and processing of orders for timely and accurate delivery.

Job Responsibilities

Order Processing

• Confirm new orders
• Send Order Confirmations
• Send Invoice Confirmations
• Charge Customers
• Create Credit Memos

Wholesale Customer Service and Sales Support

• Manage RAs with wholesale customers
• Communicate with retailers and reps regarding questions about orders
• Following up on open back orders with the goal of securing a reorder
• Ensure company standards for exceptional service are being met
• Coordinate the B2B Site Approvals Process
• Oversee the biannual rep sampling
• Prepare and distribute rep sample kits as required
• Prepare and distribute monthly commissions
• Complete open order reports for agencies
• Coordinate the quarterly rebate process
• Coordinate all accounts receivable and payment processing
• Assist with the Carbon Inventory preparations for offsetting
• Maintain the stockists map in Shopify
• Prepare wholesale sales reports to be reviewed by management
• Check Online Store for Orders to Fulfill
• Picking orders
• Packing Orders
• Ship orders

Wholesale Fulfillment

• Pick and prepack Orders
• Pack and ship Orders
• Oversee the incoming Purchase Orders
• Report on product delays or outages to alert team
• Alert suppliers (or Elaine) of time sensitivity for specific items
• Receiving of goods
• Checking for product consistency and accuracy
• Reporting on low stock items weekly to nudge vendors Mondays
• Communicate with non-korean suppliers regarding product defects, changes to packaging standards or other product changes needed.

Reception & Office Administration

• Provide support or direct the call appropriately

Required Skills and Experience

• Google Sheets
• Meticulous attention to detail
• Highly organized

Location :

In Office - Currently located at 4395 Fraser St but moving to 730 Glen drive soon.

Full-time Monday to Friday 9am to 5pm

Candidates must be available to begin training and onboarding starting in July 2025. This position is for coverage during staff maternity leave for 18 months. The contract may be extended but the end date if it is not extended will be in November 2026.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Apparel & Fashion

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